Gamdom.com are withholding my funds

Bronze

Reino Unido

há 3 meses

OriginalTradução

I asked them to help me with a withdrawal of around 450$ that wasn't being made.

they said i gave to complete a kyc first, so i did. then they said they would have an update in 24-48hours so i tried to speed up the process by asking them to ban me and release the solana ($sol) to my wallet, they banned me and emailed me to let me know I've agreed to forfeit my winnings

which i did NOT agree too.

has anyone had anything like this? if so advice would be great, this is a lot of money for me

i emailed this to them but they said they cannot reverse any decisions

- "Please process my withdrawal within 48 hours, or I will escalate this to Casino Guru, AskGamblers, and Curacao eGaming, and pursue legal action if necessary. I also request details of your ADR provider or dispute resolution process."

Radka

stakwell

Social Media & Community Specialist

stakwell

há 3 meses

OriginalTradução

Oh,..

I can see what you were trying to do... you just wanted to speed up the withdrawal because waiting for KYC felt frustrating. Unfortunately, by asking for a ban instead of letting the verification run its course, you basically created a situation where it looked like you had a problem with gambling and wanted to self-exclude. In that case, casinos are obliged to lock the account and usually forfeit the balance.

So while I understand your impatience, this step is seen as very problematic, it’s not just "a shortcut" but rather pretending to have an issue in order to bypass the rules. That combination is risky and can easily be taken as fraudulent behavior.

For future cases, the only safe path is to complete the KYC and wait it out, even if it takes a couple of days. Otherwise, you might lose not just time, but also your winnings. And since you already filed a complaint with us, I expect my colleagues will explain the outcome more precisely based on the details you provided there.

Never lie and never pretend if you want to keep your balance safe.

stakwell

Bronze

Reino Unido

há 3 meses

OriginalTradução

hi there, gamdom is withholding about 450$ from me

i asked them to close my account and send the funds. they banned me but said i forfeit the funds by self excluding

i sent them this "Please process my withdrawal within 48 hours, or I will escalate this to Casino Guru, AskGamblers, and Curacao eGaming, and pursue legal action if necessary. I also request details of your ADR provider or dispute resolution process."

but they havent changed their mind

this is a lot of money for me so im a little stressed!

thanks in advance 🙂

Radka

stakwell

Social Media & Community Specialist

stakwell

há 3 meses

OriginalTradução

I suggest keeping the post in one thread. And of course, best of luck with the complaint.

stakwell

Bronze

Reino Unido

há 3 meses

OriginalTradução

Hi, I sent them a final demand giving them 24 hours.

they complied and paid me out. Thanks for the help and advice guys

Radka

stakwell

Social Media & Community Specialist

stakwell

há 2 meses

OriginalTradução

Well, that's a turnout! Thank you for such excellent news. Would you mind updating your complaint, too? I guess you do not actually need us anymore. 🙂

Gamdom.com are withholding my funds

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