CasaFórumDiscussão das ReclamaçõesStake Fixed Their AML in 2025. What About Players Denied Funds Before That?

Stake Fixed Their AML in 2025. What About Players Denied Funds Before That?

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notrustinghá 2 meses
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notrusting
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cy
há 2 meses
uspt

TL;DR: Problem gambler with ADHD, lost $35K at Stake after self-exclusion failed. When Stake blamed me for "bypassing security,"


I tested those systems for 2 years. They accepted "MONEY MULE," "SOTA GARBAGE," and UN-designated terrorists without a single flag. Stake overhauled systems in January 2025 - good for current players - but what about everyone harmed before?


CasinoGuru couldn't help (understandably — evidence spans years). Posting as a warning.


What I Found (2023-2024 Testing)

Stake's "AML systems" accepted without triggering any flags:


Names accepted:

"MONEY MULE"

"SOTA GARBAGE"

"KIM JONG UN"


Occupation accepted:

"Career criminal, Mafia Associate, Bank Robber"


Address accepted:

"Money Laundry Creek Loop, Jamaica"


Identity changes:

Account "terroriststate": 40+ changes over 6 days — zero flags


One test: 9 identity changes in 11 minutes - zero flags

OFAC-sanctioned officials with real DOBs - accepted

UN-designated terrorists - accepted


Total: 24+ identity changes across test accounts. Zero flags. Zero detection.


Stake's February 2023 Claims vs. Reality

"Accounts banned at earliest detection"

Reality: "terroriststate" operated 10+ months, never detected.

"KYC changes were flagged immediately"

Reality: 9 changes in 11 minutes. Zero flags.

"Active Anti-Money Laundering Policy"

Reality: Accepted "MONEY MULE" and UN terrorists as customers.


Every claim testable. Every claim false.


The January 2025 Overhaul

Stake significantly improved their AML/verification systems in January 2025. This is genuinely good for current players.


But it raises questions:

If new systems work, what were the old systems? Theatre. My testing proved it.


Why overhaul in January 2025? Regulatory pressure? Legal exposure? Internal admission systems were broken?


What about players harmed 2020-2024? Denied withdrawals for "AML violations." Banned for "KYC failures." All held to standards that didn't exist.


The Core Problem

Fixing systems doesn't fix sins.


From 2020-2024, Stake operated systems accepting "MONEY MULE" as valid customer name. During that same period, they denied player funds citing "AML policy violations."


If a player was denied $10,000 in 2023 for "suspicious activity" - but Stake couldn't detect "SOTA GARBAGE" as fake name - what does that say about that denial's legitimacy?


You cannot enforce rules that don't exist.


Why CasinoGuru Couldn't Help

Their 6-month policy makes my multi-year evidence a "cold case." This isn't criticism - their policies exist for good reasons.


But it highlights a gap: what happens when operator misconduct spans years?


For Other Players

Currently playing at Stake: 2025 systems appear improved. Good news.

Denied funds 2020-2024: The "AML violations" cited may have come from systems that accepted "MONEY MULE."


Your denial deserves scrutiny.


Problem gamblers: Pre-2025 self-exclusion was ineffective.


Same device = new account. No detection.


Question for Stake

If Stake acknowledges pre-2025 systems were inadequate (the overhaul proves this), what's their position on players harmed by those systems?


Three years. Zero engagement. I'd welcome a response.


Question for This Community

Anyone else experience:

  • Self-exclusion that didn't work at Stake?
  • Fund denials citing "AML violations" (2020-2024)?
  • Silence when requesting answers?

Curious if this is isolated or a pattern.


Evidence

  • Everything documented:
  • Screen recordings (timestamped)
  • Blockchain transactions (publicly verifiable)
  • Stake correspondence
  • Trustpilot exchange
  • Blockchain is immutable. Anyone can verify.


Final Thought

I'm a problem gambler with ADHD. Lost $35K, significant health damage. When I complained, blamed for "bypassing security" that didn't exist. When I proved their claims false, silence. When regulators acted, they overhauled systems.

But they never addressed players harmed before that overhaul.


Fixing the future is good. It doesn't fix the past.


Happy to answer questions. All claims documented and verifiable.

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notrusting
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cy
há 2 meses
uspt

Many thanks to the Casino Guru moderation team for publishing my account here 🙂

Would appreciate other users sharing their stories here.

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Radka
notrusting
Social Media & Community Specialist
notrusting
há 2 meses
uspt

Hello,

based on the outcome of your complaint request and the information provided, we and so do I, unfortunately do not share your conclusions.

The rules clearly prohibit creating multiple accounts. This applies regardless of the reason, including situations where a player later identifies as having a gambling problem. Interpreting repeated rule violations as acceptable or justified reflects a personal perspective, not an objective standard.

Creating and operating multiple accounts, intentionally changing identities, or bypassing known safeguards cannot be treated as system testing or evidence of operator misconduct. These actions fall outside the scope of legitimate complaints and therefore cannot be reviewed as such.

It is also important to clarify that AML, KYC, and self-exclusion mechanisms are not designed to guarantee that a determined individual will be unable to break the rules. They are risk-based controls, not a substitute for personal responsibility. Verification does not automatically occur at every registration attempt, nor is it intended to function as a real-time barrier against repeated misuse.

I understand that gambling addiction is a serious issue and we genuinely encourage anyone affected to seek support and take steps to avoid gambling environments altogether. However, the player ultimately holds responsibility for complying with casino rules and for choosing not to gamble when self-excluded.

For these reasons, we do not consider repeated multi-account activity or historical system limitations to invalidate past decisions made in line with the rules in place at the time.

Please take care of yourself and consider professional support focused on recovery rather than retrospective blame. 🙏


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notrusting
Radka
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cy
Radka
há 2 meses
uspt

Thank you for your detailed response. I appreciate the time taken, though I believe my complaint has been mischaracterized. Allow me to clarify.

What You Addressed:

  • ToS prohibits multiple accounts (agreed - I violated ToS)
  • Personal responsibility exists (agreed - players have obligations)
  • Systems aren't guarantees (agreed - no system is perfect)
  • Risk-based controls aren't real-time barriers (agreed - AML is often post-hoc)
  • If my complaint were simply "I broke rules and got banned," your analysis would be entirely correct.

What My Complaint Actually Says:

My complaint is not that Stake's systems weren't perfect. It's that Stake made SPECIFIC PUBLIC CLAIMS about those systems, CITED those systems to deny my remedy, and those claims were PROVABLY FALSE.

Stake's public statements (February 2023):

"These accounts were banned at their earliest detection"

"As soon as you attempted to change KYC details, this action was flagged"

"Stake has an active Anti-Money Laundering Policy"

  • What I documented:
  • Account "terroriststate" operated 10+ months with 17+ identity changes - never detected
  • 9 identity changes in 11 minutes - zero flags triggered
  • "MONEY MULE" accepted as valid customer name
  • "Career criminal, Mafia Associate, Bank Robber" accepted as occupation
  • UN-designated terrorists accepted with real biographical data

The Distinction:

You describe "risk-based controls" that may not catch everything. I agree such systems exist.

But Stake didn't claim "risk-based controls." Stake claimed:

  • Immediate detection ("earliest detection")
  • Real-time flagging ("flagged immediately")
  • Active policy ("active AML")

These are specific, testable claims — not generic disclaimers about imperfect systems. Every claim was tested. Every claim was false.

A system that misses "MONEY MULE" as obvious fraud indicator, accepts "Career criminal" as occupation, and allows 9 identity changes in 11 minutes without a single flag is not a "risk-based control that isn't perfect." It is no control at all.

The Actual Question:

I accept responsibility for ToS violations. That was never in dispute.

The question is: Can a casino cite "security measures" to deny player remedies when those measures do not function?

Can Stake blame me for "bypassing" controls that accept "MONEY MULE"?

Your response does not address this.

I appreciate CasinoGuru's work and understand your policies. I will pursue resolution through other channels.

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admin
Radka
notrusting
Social Media & Community Specialist
notrusting
há 2 meses
uspt

Thank you for your update.

If you encounter any difficulties with online casinos, please do not hesitate to lodge a complaint. We should investigate responsible and problem gambling matters as soon as they arise.


I honestly wish you won't need to seek such help in the future, however.


(I'd say what you're describing is more about you testing ways to circumvent the system than finding a reasonable standpoint for addicted players. If you do not mind, of course.


No "MULE" is, in my opinion, proof that the system failed if you knowingly used different registration details. 


That's the point on which the system at casinos works, not based on what the login actually means.)



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Stake Fixed Their AML in 2025. What About Players Denied Funds Before That?
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