BCGAME.ST Said my bet was lost

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Jason324há 9 meses

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Jason324

Bronze

Peru

há 9 meses

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Hi everyone,

Yesterday i placed some bets on Utah United - CISA.

I played 2 bets:

Utah United handicap -2.5 LOST

Both team to score NO WON

There site showed up 2-1 and i thought a lost all my bets so i was done with gambling and closed my account because i was playing to much the last month.

Now i see it was not 2-1 because the goal was declined so i won my bet. i checked my account and the money is not there.

I tried to contact the live chat but they need to have a betID and screenshot of the game to check it. I can only provide a betID because my account is closed and i cant go to the sportssection anymore. They say that they can't help me with this.

What can i do about this?

Editado

Romi

Jason324

Community & Complaints Administrator

Jason324

há 9 meses

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Have you informed them about that, though? What was the reply?

Unfortunately, we won't be able to help you out with this situation as we don't deal with sports betting. We don't have any department here, you know. 🤷‍♀️

Editado

Jason324

Bronze

Peru

há 9 meses

Original

Tradução

The reply was that they can't open my account again so i can't make a screenshot of the bet. So it will really help if they only open my account so i can take a screenshot and then im able to put it on the livechat of them. I don't know how to solve this.