Honestly, it doesn't look like a scam to me. It's more likely a bad customer support and some issues related with payments. It's been Easter holidays so they probably had a lot of people on vacation so the processing of different types of request got slower.
I'm not saying that you should feel comfortable. Of course, it's a bad service provided to the player from casino's side. Have you already submitted a complaint regarding this on our website? It could possibly help to speed up the process.
Sim obrigado, fiz isso agora vamos ver como vai ficar
Poor support work is still not something to be proud of.
How common is this problem?
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