Cancelado levantamento de dinheiro

I received a no deposit bonus when joining an online casino.

Luckily, with those €10 bonuses, I managed to earn considerable winnings in a very short time.

As soon as I got this amount for their support, I asked if the amount raised was real money and I could withdraw it. So I wanted to get up. They asked me for documentation. It was validated by them. I received emails confirming the processing of the withdrawal, to be carried out within a period of up to five working days.

To my surprise, the same day, +/- 3 hours after receiving confirmation of payment processing, I received an email informing me that the withdrawal had been cancelled.

I spoke to support several times to try to unblock the situation, the response was always the same, by different support agents (it felt like they had a script, a copy/paste script, and assuring myself that I would get a quick response. I didn't get any answer.

I want to raise what is mine, and they refuse and totally ignore me

It was my first experience in an online casino.

I am trying to resolve the situation in appropriate and capable instances.

I feel like I was literally ripped off and the casino acted in bad faith as I met all the requirements to withdraw the money.

With this experience, I lost all confidence in online casinos.

I will do whatever is necessary with my own entities, and even in court to have access to what is rightfully mine.

Olá, seria muito útil saber em qual cassino você jogou.

Os bônus podem ser bem complicados em algum momento, já que você mencionou que foi sua primeira experiência, gostaria de fazer algumas perguntas: Você verificou os Termos e Condições dos bônus, por favor? Você atendeu ao requisito de apostas? O cassino confirmou que você pode sacar? O que é mais importante, o que o casino responde a você?

Você sempre pode enviar uma reclamação aqui, quando necessário.

Hi,

Yes, I met the wagering requirements (it was on PokerStars), I had to get 50 points ( rules here : https://www.pokerstars.pt/casino/sites/ppc/ppc/10-offer/1/?adp=&aid = 80651136621 & cid = 8118357560 & Cr = 499291881243 & dv = m & gclid = Cj0KCQiAq7COBhC2ARIsANsPATGPiUkWokuLIRu2Y93AgPqsjt2pB9EWnn-5xQvKjWjLHxiEeWJHOaQaAprZEALw_wcB & KWD = pokerstars% 20casino & kwid = KWD-11816614073 & mkwid = sdjGyh3IU_dm% 7Cpcrid% 7C499291881243% 7Cpkw% 7Cpokerstars% 20casino% 7Cpmt% 7Ce% 7Cslid% 7C% 7Cpgrid% 7C80651136621% 7Cptaid% 7Ckwd-11816614073 & mt =e&utm_campaign=&utm_medium=cpc&utm_source=google. As soon as I got it and as I said I accumulated a good amount, I talked to them, they said I could withdraw, so much so that later I talked to them again to help me with the withdrawal. I confirmed that it was done successfully and that now I would just have to wait for the processing to be done for my account (I have emails to confirm). A few hours later I received an email, this time in English and not in Portuguese (the ant higher), with the following content:

"" After a routine review of your latest withdrawal it has come to our attention that all of the funds came directly from a bonus credit to your account.

All bonus credits deposited to your account are intended for play, and are not permitted to be withdrawn without significant play.

In this case, your withdrawal has been canceled and the funds have been returned to your account.

If you have any further queries or concerns, please visit our help page: Help Center

We thank you for your cooperation and understanding."

thank you for your help

Proof of how it was accepted for withdrawal is attached.

Hi,

I just received the email (below).

If so the bonuses don't make any sense, for that we entered the Casino and played with the demos.

Note: they offered me €10 welcome and with that amount I got €683

""Thank you for your contact.

Please note that the bonus must be used for the purpose of our platform which is to play, and you will not be able to request a withdrawal from it.

We appreciate your understanding and wish you good luck at our tables.

Best regards,""

Que? Então você recebeu um bônus, mas o cassino está lhe dizendo que você não tem permissão para sacar nenhum dos ganhos? Eles estão falando sério?

Yea!!!!!

If you have read everything I sent you, you will see that they are acting in bad faith

This by law is considered a crime.

I do not know what to do.

Olá, você deve considerar a apresentação de uma reclamação aqui: https://casino.guru/complaints Temos uma equipe especial de reclamação, eles irão analisar a situação e farão o possível para ajudá-lo.

Good morning,

Do you have the legal powers to claim this situation with them?

Grateful

Não, não temos poderes legais, mas podemos entrar em contato com os representantes do cassino a respeito do seu caso. Conseguimos resolver milhares de casos desta forma durante os últimos 2 anos.

From what I've investigated this particular Casino, it's very difficult to achieve anything.

There are hundreds of players with complaints, and playing for real money (they made previous deposits). Furthermore, I contacted an official entity, which confirmed that there were many complaints, and with little chance of success

However, if they do, what do they need? Have you analyzed my case, with what I sent you? Am I right in what I say?

Envie uma reclamação, por favor. Se você não enviar, não poderemos entrar em contato com o cassino em seu nome. Por favor, faça isso aqui .

Acontece muito, pois estou descobrindo ainda mais que, mesmo que você deposite, eles ainda abram feche suas contas como desejam. Eu tenho 2 Depositei 18x mais de $ 1100 devidos a mim, eles fecharam 6 das minhas contas com $$ dentro (esses cassinos online precisam para ser regido e sujeito aos termos e condições que favorecem a nós, jogadores também! Espero que eles paguem. Eu faria qualquer coisa contatada com as comissões de jogos regulatórias, mas o problema é que eles estão offshore em outro lugar 35 dias agora eles não respondem a chats e e-mail

O problema é que ele se enquadra no crime cibernético, mas está fora do nosso alcance e não é regulamentado pelos EUA

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