Casino Sportaza... Retirada

I made a withdrawal and after 10 days I got a email saying my withdrawal was rejected by my payment provider. This is untrue. I made the deposit the same way as I made the withdrawal. By my visa card .

 How is this company allowed to operate?

They asked me to make a deposit in any other method, and then withdraw again.

I find this to be highly suspicious and probably illegal as well.. I have proff of this. 

I believe it is illegal what this company is doing

Any suggestions?

Kind regards

Brendan

Normally in the UK when you deposit with Visa you have to withdraw using a bank transfer. In the UK you have an Iban code and a BIC swift code you find it on your bank statement if it is the same in Ireland or you may have something similar. I would go on live chat or email them and see if they offer this facility for withdrawals. If you can use a bank transfer it normally take 2/5 days after the withdrawal has been approved to get it in your bank. I hope this information helps

Hello Brendan,

I would like to add that it's pretty normal you need to deposit in order to verify your payment method, so even if you want to withdraw your winnings you may need to deposit when switching to a different payment option.

I agree with nigeljc, I'd ask their live chat.

Let us know what you learn.

I assume that this is the issue you mentioned here: https://casino.guru/forum/casinos/sportaza-casino---general-discussion#post-19450 - am I correct?

At the moment, I do not think you are being scammed.

Good morning,

So I can't say anything good either.

1.) Verification without a payment request is not possible.

2.) Payout takes extra long

3.) Cashback will not be awarded if bets are still open. [ okay - I can still understand that ] Cashback should always be requested on Mondays - and there must be no more open bets.

I did on Monday. I was informed that this would be checked and then booked. Today I asked again what about the cashback. I am now being informed that requests can only be made on Mondays. very cool If you ask Monday you say ok it will be checked but not posted. It's a joke. So I can recommend 0,000. Ambush tactics and empty promises. Not recommended.

So keep your hands off the store.

LG

LODDAR

Moin,

Also ich kann auch nichts Gutes berichten.

1.) Verfizierung ohne Auszahkungsanrag geht nicht.

2.) Auszahlung dauert extra lange

3.) Cashback wird nicht vergeben, wenn noch Wetten offen sind. [ okay - kann ich noch verstehen ] Cashback soll immer Montags angefodert werden - und es dürfen keine Offene Wetten mehr vorhanden sein.

Hab ich am Montag gemacht. Man teilte mir mit , das wird überrpüft und dann gebucht. Heute nochmal angefragt was mit dem Cashback ist. Man teilt mir nun mit es kann immer nur Montags angefragt werden . Sehr geil . Wenn man Montag anfragt sagt man ok es wird geprüft , aber nicht verbucht. Ist doch ein Joke. Also kann ich 0,000 empfehlen. Hinterhalte Taktiken und leere Versprechungen .Nicht zu empfehlen.

Also Lieber Finger Weg von dem Laden.

LG

LODDAR

Hello,

well, I would not be happy about that either I guess.

Has the casino explained why you can't verify yourself in advance? How long does the withdrawal usually take, please?

Hello, since 3/05/23 I've been trying to verify my account to withdraw but they don't accept payment screenshots of my bank account, since I have a Genius card I don't have the last 3 months of my bank statement because this card only has the yearly statement and i took screenshots of the 3 months payments but they don't accept them i don't know how to help me please i need to verify my account to withdraw.

Buongiorno è dal 3/05/23 che provo a verificare il mio account per prelevare ma non accettano i screenshot dei pagamenti del mio conto corrente, poiché ho una carda Genius card non ho gli ultimi 3 mesi dell’estratto conto perché questa carta ha solo l’estratto conto annuale e ho fatto screenshot dei pagamenti dei 3 mesi ma non li accettano non so come fare aiutatemi per favore ho bisogno di verificare il mio account per prelevare.

Hello there!

May I know when did you first deposit in this casino? I mean, what creates the necessity to provide 1-year-old history? I think you should submit a complaint. If you feel the casino is not reasonable, doubt you'll make progress soon.

Please read this article to get familiar with the complaint process:

https://casinoguru-it.com/istruzioni-risoluzione-reclami

And let me know what you think.

Hello , yes I would like to make a complaint because I am struggling to verify my account, I deposited on 04/20/23 , I have been trying to withdraw since 05/03/23 but they do not accept my documents I do not know how to do it please help. .

Salve , si vorrei presentare un reclamo perché sto lottando per verificare il mio account, ho depositato il 20/04/23 , è dal 3/05/23 che provo a prelevare ma non mi accettano i documenti non so come fare aiutatemi per favore..

Good morning still today on sportanza casino I don't receive answers to verify my account and withdraw .. I don't know how to do it please help me.

Buongiorno ancora oggi su sportanza casinò non ricevo risposte per verificare il mio account e prelevare.. non so come fare aiutatemi per favore.

Hello, just use the proper section:

This link leads to the creator if you prefer a more direct way:

https://casino.guru/complaints

Kindly describe the problem precisely and add every related conversation or screenshot you have.

I wish you a quick solution!

Hello,

I have a huge problem. I played lightning roulette and won 100x, before that the same. However, both times the gains appeared on my balance and disappeared after 10 seconds. I contacted the live chat and they said that there was a problem. They also told me that they forwarded my case to the casino. I am wondering who I can turn to for help.

Thank you in advance

Hello. Well, sorry to hear that.

I presume the casino got in touch with the game provider, right? If not, you can try the reach out to it o your own. For that, you should get your gaming history from the casino.

A decent casino would do that on behalf of the player to speed up any solutions, still unless the game provider releases a conclusion, it is mostly about patience.

Well, let me know how's the situation, please.

My girlfriend has been waiting for a payout of €1000 since October 15th. Verified for months and paid out several times and it was always the next day at the latest. Now everything is just coming to a head. This casino seems to make their payouts after sales are received, juice shop. There is a high probability that my friend will delete her account after the withdrawal is paid out

Meine Freundin wartet seitdem 15.10 auf eine Auszahlung von 1000€. Verifiziert schon seit Monaten und ausgezahlt wurde schon mehrmals und es war immer spätestens am nächsten Tag drauf. Jetzt überzieht sich gerade alles. Dieses Casino scheint nach Umsatzeingang ihre Auszahlungen zu tätigen, Saftladen. Mit hoher Wahrscheinlichkeit wird meine Freundin ihr Konto löschen nachdem die Auszahlung ausgezahlt wird

Hi there.

Does she know what might be the cause of this delay? Still, it has been just a few days, so I would not be so concerned. But I understand it must feel awkward considering the previously gained positive experiences.

If she, however, struggles further, send her our way, please.

The reason is that the planned monthly turnover has not yet been reached and you are waiting for customers to pay in to pay out the winnings, in the hope that the winnings will be canceled and gambled away. rabidi nV I don't think you need to say more, right?

Die Ursache ist : dass der geplante monatlicher Umsatz noch nicht erreicht ist und man wartet auf Einzahlende Kunden um den Gewinn damit auszubezahlen, in der Hoffnung dass der Gewinn storniert und verspielt wird. rabidi n.V mehr muss man glaub ich nicht sagen oder ?

Keeping our passive readers in mind, I'd say I prefer to hear more details. 🙂

How do you know the casino is actually missing money for payouts? Surely this is an interesting topic.

Can you prove me wrong? Furthermore, I'm not saying that they're missing money, just that there's a delay in order to avoid being in the red. Maybe the accounting is at +- 0 in terms of profit. Turnover is not the same as profit and since a casino always has to make a profit, the system delays it in the hope that the player cancels or pays back immediately after the payout because his patience has already reached its limits.

Casinos with low turnover in particular work in a similar way. First of all, turnover until costs are covered, then make a profit and pay out a small part of this profit to potentially addicted players.

Können Sie mir das Gegenteil beweisen ? Außerdem behaupte ich nicht dass ihnen Geld fehlt sondern dass es zur Verzögerung kommt um nicht im Minus zu sein. Vielleicht ist die Buchhaltung bei +- 0 was Gewinn betrifft. Umsatz ist ja nicht gleich Gewinn und da ein Casino immer Gewinn schlagen muss wird es vom System hinausgezögert, in der Hoffnung der Spieler storniert oder zahlt im Anschluss der Auszahlung sofort wieder ein weil er mit seiner Geduld schon an seine Grenzen gekommen ist.

Vor allem Casinos mit geringem Umsatz arbeiten so ähnlich. Zu allererst Umsatz solange bis kosten gedeckt ist, dann Gewinn machen und von diesem Gewinn einen kleinen Teil an potenziell süchtige Spieler auszahlen.

There is no such delay at larger income casinos (emojino,tsars,Slothunter). However, at low-income casinos there are a lot of delays and problems can be resolved.

Bei Casinos mit größerem Einkommen gibt es keine derartige Verzögerung (emojino,tsars,Slothunter). Bei Casinos mit geringem Einkommen gibt es allerdings viele Verzögerungen und Probleme daraus lässt sich so einiges klären.

We are almost talking about the same situation, just using other words. Though you sound like you want to tech us. 😀

I do not intend to prove you wrong; on the other hand, it is quite natural to ask you where you got such information. Care to explain?

Anyway, this thread is about Sportaza Casino, is any of that related to this casino? If not, please find a proper thread or start your very own. It's quite simple.😉

Yes, and because Sportaza is counted as medium-sized, what does it mean to you?