O jogador grego relatou que o cassino havia confiscado seus ganhos, impedindo qualquer saque. A reclamação foi investigada e descobriu-se que o jogador havia jogado um jogo restrito, Sugar Rush, enquanto usava um bônus, o que resultou no confisco de € 5.000. Embora o cassino tenha creditado o depósito do jogador como um gesto de boa vontade, o jogador expressou sua insatisfação, alegando que outros cassinos forneceram avisos mais claros sobre jogos restritos. A Equipe de Reclamações concluiu que, embora compreendesse as preocupações do jogador, o cassino manteve sua posição, resultando no encerramento da reclamação por não ter sido resolvida. O jogador foi aconselhado a considerar registrar uma reclamação junto à Autoridade de Jogos de Anjouan para obter assistência adicional.
The player from Greece reported that the casino had confiscated his winnings, preventing any withdrawals. The complaint was investigated and it was found that the player had played a restricted game, Sugar Rush, while using a bonus, which resulted in the confiscation of €5,000. Although the casino credited the player’s deposit back as a gesture of goodwill, the player expressed his dissatisfaction, claiming that other casinos provided clearer warnings about restricted games. The Complaints Team concluded that while they understood the player’s concerns, the casino maintained its position, resulting in the complaint being closed as unresolved. The player was advised to consider filing a complaint with the Anjouan Gaming Authority for further assistance.
Ο παίκτης από την Ελλάδα ανέφερε ότι το καζίνο είχε κατασχέσει τα κέρδη του, αποτρέποντας οποιαδήποτε ανάληψη. Η καταγγελία εξετάστηκε και διαπιστώθηκε ότι ο παίκτης είχε παίξει ένα περιορισμένο παιχνίδι, το Sugar Rush, ενώ χρησιμοποιούσε ένα μπόνους, το οποίο οδήγησε στην κατάσχεση των 5.000 ευρώ. Αν και το καζίνο πίστωσε πίσω την κατάθεση του παίκτη ως χειρονομία καλής θέλησης, ο παίκτης εξέφρασε τη δυσαρέσκειά του, υποστηρίζοντας ότι άλλα καζίνο παρείχαν σαφέστερες προειδοποιήσεις σχετικά με περιορισμένα παιχνίδια. Η Ομάδα Παραπόνων κατέληξε στο συμπέρασμα ότι ενώ κατανοούσαν τις ανησυχίες του παίκτη, το καζίνο διατήρησε τη θέση του, με αποτέλεσμα η καταγγελία να κλείσει ως ανεπίλυτη. Ο παίκτης ενημερώθηκε να εξετάσει το ενδεχόμενο υποβολής καταγγελίας στην Αρχή Παιγνίων της Ανζουάν για περαιτέρω βοήθεια.
Traduzido automaticamente: