I had a rather large complaint open with casino guru at the moment regarding crownplay completely ignoring my multiple requests to shut my account down and admission to a crippling gambling addiction just to be either ignored or have bonuses added to my account.
has anyone had any luck, especially with using the fine folk at casino guru to get compensation when they are clearly in the wrong, ignoring my 6 requests and still letting me deposit tens of thousands into my account still?
Hello,
In such cases, it truly depends on the casino and whether they will cooperate and provide enough points to support their behavior. To be honest with you, the number of failed self-exclusion cases has risen over the last few months significantly, so each case needs to be fully investigated at first. Then it depends on the ability to cooperate.
I hope the complaint will help resolve the matter fairly.
I have lost hundreds of thousands after the constant requests, I’m hoping a goodwill gesture will be offered.
i have made respectful threats to post my story all over the internet if they don’t get back to me with something and im hoping within my complaint on here, there is a local lawyer that can help take them down.
in Australia we call it an unconscionable act.
As Radka wrote in her post, we need to wait and see whether the casino will cooperate with our complaint team when the time comes. Hopefully, then we'll learn more.
Also, please note that we are not lawyers, and we do not cooperate with any. We act as mediators between casinos and players, ensuring fair play in every case.
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