Boa noite, preciso da sua valiosa ajuda, ontem com o meu parceiro tentamos levantar o valor de 3.000 euros da empresa de apostas em questão (n1 casino), então após o depósito que foi aceite pelo cartão do meu parceiro, jogámos normalmente e decidiu levantar a quantia de 3.000 euros,
Lá percebemos que isso não era possível e nos pediram identificação, o que fizemos corretamente. Confiscaram o valor e nos disseram para completar a identificação para receber o dinheiro de volta A identificação que pediram era do meu parceiro e não de mim, procedemos à inserção correta dos documentos que nos foram solicitados para o reembolso no cartão do meu parceiro que para nós não é problema já que moramos juntos, e então nos informaram que o valor não será devolvido e apenas o dinheiro do depósito nos será devolvido. (40 euros) alegando violação de regras que tínhamos sido informados durante o acordo de transferência durante a minha inscrição, o que não é verdade porque não havia nenhum link em anexo que registasse o evento específico, caso contrário porque é que não inseriria o meu próprio cartão se eu sabia disso com antecedência? E se, em segundo lugar, afirmam que não aceitam cartões, contas, etc. de terceiros, por que aceitei o depósito e não o saque? E esta pergunta que te fiz no final há duas horas fica sem resposta pelo serviço de atendimento da empresa que também fala mal connosco e zomba de nós na correspondência. Estamos falando de pessoas que servem? zombar com infinita facilidade de um casal que tenta obter seus ganhos? eles nos perguntam se precisamos deles? não, em vez disso, eles zombam. Comportamento muito ruim. Gostaria de saber, já que aceitaram o depósito, isso não é considerado ilegal e é considerado saque? Por que ? porque ganhamos
Gostaria que você nos ajudasse da maneira que puder.
Eles desativaram minha conta e confiscaram meu dinheiro.
Este é o meu relatório para a EEEP, você quer que eu consiga alguma coisa ????
Good evening, I need your valuable help, yesterday with my partner we tried to withdraw the amount of 3,000 euros from the betting company in question (n1 casino), so after the deposit that was accepted by my partner's card, we played normally and we decided to withdraw the amount of 3,000 euros,
There we realized that this was not possible and they asked us for identification, which we did correctly. They confiscated the amount and told us to complete the identification to get the money back The identification they asked for was for my partner and not for me, we proceeded to correctly enter the documents we were asked for for the refund to my partner's card which for us is not a problem since we live together, and then they informed us that the amount will not be returned and only the deposit money will be returned to us. (40 euros) claiming a violation of rules that we had been informed about during the transfer agreement during my registration, which is not true because there was no attached link that recorded the specific event, otherwise why would I not insert my own card if I knew about it in advance ? And if, secondly, they claim that they do not accept third-party cards, accounts, etc., why did I accept the deposit and not the withdrawal? And this question that I asked you at the end two hours ago is unanswered by the company's customer service who also talk to us in a bad way and make fun of us in correspondence. Are we talking about people who serve? to mock with infinite ease a couple trying to get their earnings? they ask us if we need them? no instead they mock. Very bad behavior. I would like to know since they accepted the deposit, is this not considered illegal and is it considered withdrawal? Why ? because we won
I would request you to help us in any way you can.
They have disabled my account and confiscated my money.
This is my report to the EEEP do you want me to achieve anything ????
Καλησπέρα σας, χρειάζομαι την πολύτιμη βοήθεια σας , προσπαθήσαμε εχτές να κάνουμε ανάληψη με τον σύντροφό μου το ποσό των 3.000 ευρώ από την εν λόγω στοιχηματική εταιρεία(n1 casino) , έπειτα λοιπόν από την κατάθεση που έγινε δεκτή από την κάρτα του συντρόφου μου , παίξαμε κανονικά και αποφασίσαμε να κάνουμε ανάληψη το ποσό των 3.000 ευρώ ,
Εκεί συνειδητοποιήσαμε ότι αυτό δεν ήταν εφικτό και μας ζητούσαν ταυτοποίηση , κάτι που κάναμε ορθά. Μας κατάσχεσαν το ποσό και μας είπαν να ολοκληρώσουμε την ταυτοποίηση για να επιστραφούν τα χρήματα Η ταυτοποίηση που ζητούσαν ήταν για τον σύντροφό μου και όχι για εμένα , προχωρήσαμε στην ορθή καταχώρηση των εγγράφων των οποίων μας ζητήθηκαν για την επιστροφή των χρημάτων στην κάρτα του συντρόφου μου κάτι που για εμάς δεν είναι πρόβλημα αφού μένουμε μαζί , και τότε μας ενημέρωσαν ότι το ποσό δεν θα επιστραφεί και θα μας γυρίσουν πίσω μόνο τα λεφτά της κατάθεσης. (40 ευρώ) ισχυριζόμενοι παραβίαση κανόνων που είχαμε ενημερωθεί κατά την σύμβαση προχώρησης κατά την εγγραφή μου κάτι που δεν ισχύει γιατί δεν υπήρχε κανένας επισυναπτόμενος σύνδεσμος που να ανέγραφε το συγκεκριμένο γεγονός , αλλιώς για ποιόν λόγο να μην έβαζα εγώ την δική μου κάρτα αν το ήξερα εκ των προτέρων ? Και αν κατά δεύτερον ισχυρίζονται ότι δεν αποδέχονται κάρτες , λογαριασμούς κτλ κτλ τριτων για ποιόν λόγο έκανα δεκτή την κατάθεση και όχι την ανάληψη ? Και αυτή η ερώτηση που σας έκανα στο τέλος εδώ και δύο ωρές είναι αναπάντητη από την εξυπηρέτηση πελατών της εταιρίας που επίσης σε αλληλογραφία μας μιλάνε με άσχημο τρόπο και μας ειρωνεύονται. Μιλάμε για ανθρώπους που εξυπηρετούν ? να ειρωνεύονται με άπειρη ευκολία ένα ζευγάρι που προσπαθεί να πάρει τα κέρδη του ? μας ρωτάνε αν εμείς τα έχουμε ανάγκη ? όχι αντ' αυτού ειρωνεύονται. Πολύ άσχημη συμπεριφορά. Θα ήθελα να μάθω αφού δέχτηκαν την κατάθεση αύτο δεν θεωρείται παράνομο και θεωρείται η ανάληψη ? Για ποιόν λόγο ? επειδή κερδίσαμε ?
Θα σας παρακαλούσα να μας βοηθήσετε με όποιον τρόπο μπορείται.
Μου έχουν απενεργοποιησει τον λογαριασμο μου και εχουν κατασχεσει δικα μου χρηματα.
Αυτή είναι η αναφορά μου στην ΕΕΕΠ λέτε να καταφέρω τίποτα ????
Editado pelo autor há 7 meses
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