há 7 meses
My credit RM34k was forfeited by platform DIS88, by giving reason of abnormal betting in provider Dream Gaming. 
Credit Forfeited WITHOUT SPECIFIC REASON
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há 7 meses
May I first ask, please, which casino do you refer to exactly?
I couldn't get it from your post, actually. Please post the URL so we can understand better.
Also, if you are sure that you didn't violate anything when playing, our complaint team could try to investigate the matter at this casino.
Let us know more details, and hopefully we'll be able to help.
há 7 meses
Platform is DIS88
URL: https://www.dis88tonight.com/en-my
I was betting in provider Dream Gaming (baccarat), and was told by the customer service the provider detected abnormal betting and forfeited my credit RM34k.
I wonder what was the abnormal betting, I did not cheat and just bet normally, I did not control the cards and the cards were shuffled by the dealer.
há 7 meses
Hello and thanks for the details. I sent the link for a deeper check.
It appears that the game provider identified some irregularities, which the casino did not fully explain to you; instead, they decided to void your balance. Well, the usual situation might give us some perspective; I have a little summary. here:
1) Betting on both sides to guarantee a win:
Placing high bets on both Banker and Player in the same round (sometimes across multiple accounts) to remove any real risk. This often violates game rules and bonus terms.
2 ) Colluding with other players or dealers:
Using signals or prior knowledge from a dishonest dealer to predict the winning side. This is a clear form of cheating.
3) Abusing bonuses with low-risk betting patterns:
Using welcome bonuses or free chips to bet on opposite outcomes in multiple rounds, ensuring minimal loss and slowly converting the bonus to withdrawable cash.
4) Pattern exploitation after streak observation:
Waiting for a visible streak in live games, then suddenly betting maximum amounts in a way that exploits delayed betting or camera lag (in rare cases).
5) Chip dumping between accounts:
Coordinating bets with another account so one loses and the other wins, effectively transferring funds between accounts.
6) Using betting bots or software:
Automating rapid bets on both outcomes faster than a human could, especially in RNG (non-live) baccarat, to exploit technical flaws.
I imagine it would be quite weird if I just asked you whether any of those rings any bells. The casino should explain, I'd say. So, any thoughts by chance?
há 7 meses
Non of the above which you mentioned.
I place bet in normal way and bet in same pattern in other platform, which no issue at all.....
há 6 meses
I thought that much; hence, it is a pretty shame that the casino is not willing to help you understand their point of view. Even if you have broken the rules, you should have received guidance to learn from your mistakes and prevent similar issues in the future.
Would you consider trying out our free-of-charge complaint feature? In my opinion, you could only benefit from trying that: https://casinoguru-en.com/complaints/create
I'll help you with all questions related to it if you are uncertain.
há 6 meses
Any chance to get back my credit?
há 6 meses
Of course I do not know. Please keep in mind that we are not yet familiar with this casino, remember?
File the complaint, and you will see the results, I'd say.
há 6 meses
Hello, I just came across the review and sadly, this casino is not among the safest. https://casino.guru/dis88-casino-review
I'm sorry that it does not look very well with the complaint. I hope this is not the end!
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