I tried to make a withdraw, and the company decided that I'm a person who I'm not, so they have decided unilaterally and immediately to close my account with all my profits, which were approximately 2600 usdt
They do not have any proof of IP, country of connection, mobile device, nothing of that
I demanded them to return the profits obtained by playing with them legitimately, but they dont answer no more emails and closed my account definetly
stay away from this robbers and scammers
I have seen your complaint here with our team, but to tell you the truth, I do not completely understand the reason for blocking the account. What do you mean by saying that: "the company decided that I'm a person who I'm not", please? Could you be more specific, please?
they mailed me this:
sportbeting84,
We are contacting you in regards to your account status. FortuneJack strictly enforces its policy of not allowing multiple accounts, and your account has been found to be associated with at least one additional account, which is considered illegitimate use of our website.
In direct accordance with our Terms & Conditions, winnings obtained by a player found to have multiple accounts are considered illegitimately obtained and will not be credited to the player's account and/or voided. This applies to any additional Games or Services that you participate in with funds obtained from illegitimate website use.
Failure to meet the requirements of FortuneJack's security policies can result in any or all of the following security procedures:
- Withhold all active transactions until further notice.
- Withhold all existing financial resources at user's disposal.
- Permanently discard all associated accounts.
Thank you for this information. Could you provide this evidence for your complaint as well, please?
Are you aware of having more accounts in this casino, though?🤔
I HAVE NO MORE ACCOUNTS IN THIS CASINO!!!!!!!!!!
hey didnt even allow me to pass the KYC first!
i ask them by email to do so before they decide to close permanently my account, but they didnt. because actually their KYC as i read in few sites isnt just send ID photo, they ask actually ask you to use the webcam and make from there the KYC by scanning your ID and your face. how can they accuse of being someone else without even giving me the change to prove the contrary?
i will attach email screenshots to prove it
they are a scammers!
I hope you will get a chance to prove them wrong in your complaint soon, and we will be able to see the resolution of your case in the best way possible.
Como posso provar que eles estão errados se NÃO ME DEIXARAM PASSAR O KYC E FECHARAM MINHA CONTA E NÃO POSSO MAIS ACESSAR?
Você não está aqui para mediar e dar soluções em casos como esse?????????????
That is why you need to fully cooperate with our team in your complaint. Veronika is waiting for some more information from you, and hopefully our complaint team will be able to get it solved shortly.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
