FunID is scamming promising 200% bonuses (página 12)

Já se passaram 10 dias e meu PLAYID ainda está bloqueado/proibido o acesso sem motivo. O chat e o suporte não respondem.

Já se passaram 20 dias e meu saque de 300€ via PLAYID ainda não foi feito.

Quem pode ajudar se o guru do cassino não puder? 😕

Infelizmente, neste caso, tenho que dizer que realmente não sei a resposta. 🤷‍♀️

Quem os regula, na verdade? Ninguém? 🤔

Isso não é nada bom, na verdade.

Desculpe, o que aconteceu com você? Sinceramente, não consigo entender muito bem.

Talvez tenha faltado algum bônus? Não consigo descobrir o valor do capital retido ou o valor do capital integralizado de volta.

Já se passaram cerca de 5 semanas e a PLAYID ainda não respondeu aos meus e-mails. Minha conta continua bloqueada e o saque de 300€ não foi efetuado.

A Playid alega não receber e-mails com meus anexos de KYC.

Enviei para eles uns 15 e-mails de 3 provedores de e-mail diferentes / 2 dispositivos diferentes / ISPs diferentes.

A mensagem no chat se repete todos os dias, dizendo que eles não receberam o documento. E eles não me deixam enviar os dois arquivos KYC que faltam pelo chat.

Não faço a mínima ideia.

Hello!

Here's my feedback on FunID/PlayID. First off: I received all the money more or less, but it's still a shady business.

It starts with the fact that you can't find the owner's company name anywhere on the entire website, including the xxxxl Terms and Conditions, and the chat function only refers you to email when you have questions about it. In any case, the chat has absolutely no authority; you sometimes wait for hours while they wait for a response from the "department." They can't even see your account status, etc., and always want screenshots.

You have to do a little research to find out that FunID/PlayID belong to NovaForge, whose casinos here at CG are almost all rated top-notch. They don't owe me any money, but what reputable company hides like that?

Here is an excerpt from the Caribbean gambling authority listing NovaForge's domains for their license. Note funid.com; the entry with playid is probably not yet updated, as the renaming was only recent.

@CasinoGuru: What are your experiences with https://anjouangaming.com/file-a-complaint/ - presumably useless, similar to Curacao, right?

The transfer between the casinos (80% NovaForge) and PlayID is known to happen in real time.

Almost all PlayID casinos offer bonuses of up to 450% (!) on the first deposit via affiliate partner links. Currently, 11 different PlayID casinos are offering a 350% bonus on the first deposit via Affiliate X, non-sticky.

With NovaForge, as with Dama etc., you have to be careful; some casinos have low winning limits in their terms and conditions. I won over 35,000 (!!!) euros with a 10 euro deposit in one of their casinos and then ended up in one of their casinos where the maximum win was limited to 5 times the bonus amount = 250 euros.

Note the bonus amount account balance.

Overall, I'm certainly not a good customer for the casinos because I only deposit the minimum amount and take advantage of the maximum bonuses. This leads to all bonuses being blocked at some point without any notification. I receive suspicious emails about the bonuses daily, and sometimes they even show up on login, but no bonus is credited after I deposit. The chat support then tells me that none are available for me.

Even the bonus points, funID's own bonuses for wallet deposits, etc., don't work; they're visible but not activated. Again: Unfortunately, this is unprofessional!

I was lucky; I know of cases like this one from Telegram where people are asked to submit all sorts of things, bank statements from several years, etc. According to CasinoGuru, they then say they can't do anything, it's just a wallet.

I don't know if I'm allowed to post this here (please edit if so), but you can read more about the people behind it here. The group took legal action to have this report removed from Google results, etc., and was briefly successful. You can access the article in 6 languages.

https://www.investigate-europe.eu/posts/shady-bets-blacklisted-gambling-sites-connected-to-soft2bet-award-winning-european-firm

In my case, I had about 15 deposits between €10 and €50, and by the day I had withdrawn approximately €350. With crypto withdrawals, you usually have to wait two weeks, while some others are processed in about seven days.

Interestingly, when I withdrew approximately €3,000 from a casino starting with a €20 deposit after fulfilling the bonus wagering requirements (500 per day, which is the limit), and I had three pending withdrawals with FunID (again, a maximum of €500 per request, but you can have three simultaneously instead of one every 24 hours), these withdrawals were processed within four hours (!) without extended KYC verification (only the initial registration verification). After receiving the three €500 withdrawals, I requested another three €500 (the remaining balance) and received them on the same day.

Only with the last payment, when my balance was €450, did I receive an email requesting a new KYC verification with a very long list of requested documents. Like I said, I guess I was lucky.

Given the dubious bonus blocking without notification etc., I decided to deposit these 450 euros into a newly added casino (OnlySpins, this is exceptionally not a NovaForge casino), wager them once via sports betting and then withdraw them via MiFinity, which was paid after 1 day.

My email requesting account closure was processed by FunId after 4 minutes 😛

Regards

Hallo!

Gern hier mal mein Feedback zu FunID/PlayID. Vorab: Ich habe alles Geld mehr oder weniger erhalten, unseriös ist es aber trotzdem.

Es fängt bereits damit an, das Sie auf der ganzen Website inklusive xxxxl Terms keinen Besitzerfirmennamen finden und der Chat bei Fragen dazu nur auf die email verweist. Ohnehin hat der Chat NULL befugnisse, man wartet teilweise Stunden während diese auf Antwort von "Abteilung" warten. Die sehen nichtmal den Kontostatus etc, wollen immer Screenshots.

Man muss ein wenig recherchieren um herauszufinden das FunID/PlayID zu NovaForge gehören, deren Casinos hier bei CG fast komplett top Bewertet sind. Mir schulden Sie kein Geld, aber welche seriöse Firma versteckt sich so?

Hier der Auszug der Glücksspielbehörde in der Karibik wo die Domains von NovaForge aufgelistet sind zu deren Lizenz. Man beachte funid.com, vermutlich ist der Eintrag mit playid noch nich aktualisiert, Umbenennung war ja erst vor kurzem.

@CasinoGuru: Wie sind die Erfahrungen mit https://anjouangaming.com/file-a-complaint/ - vermutlich analog zu Curacao zwecklos, oder?

Die Übertragung zwischen den Casinos (80% NovaForge) und PlayID klappt bekanntlich in Echtzeit.

Fast alle PlayID Casinos bieten über Affiliate Partner Link Bonus Registrierung Bonusse bis zu 450% (!) für erste Einzahlung. Aktuell via Affiliate X bieten 11 verschiedene PlayID Casinos 350% für die Ersteinzahlung, non sticky.

Bei NovaForge muss man wie bei Dama usw aufpassen, manche Casinos haben niedrige Gewinnbeschränkungen in den AGB, ich gewann in einem ihrer Casinos mit 10 Euro Einzahlung über 35.000 (!!!) Euro und erwischte eines ihrer Casinos, wo der maximalgewinn das 5fache des Bonusbetrags = 250 Euro beschränkte.

Man beachte den Bonusbetragkontostand.

Insgesamt bin ich für die Casinos sicher kein guter Kunde weil ich nur minimum einzahle & mit max Boni. Das führt dazu das irgendwann ohne irgendeine Nachricht sämtliche Boni gesperrt werden, sie erhalten unseriös täglich emails mit den Boni, es wird teilweise bei Login auch angezeigt aber nach Einzahlung kein Bonus gutgeschrieben. Der Chat teilt dann mit, es seien für mich keine verfügbar.

Selbst die Bonuspunkte, funID eigenen Bonusse für Wallet Einzahlung usw gehen nicht, sichtbar aber werden nicht aktiviert. Auch hier: Leider unseriös!

Ich hatte Glück, mir sind Fälle wie hier aus Telegram bekannt wo die Leute alles mögliche einreichen sollen, Kontoauszug aus mehreren Jahren etc. CasinoGuru sagt gemäss deren Aussage dann, sie können nichts machen es sei nur ein Wallet.

Ich weiss nicht ob man das hier posten darf (sonst bitte edit) aber mehr zu den Personen dahinter kann man hier lesen, die Gruppe ging dagegen vor diesen Bericht aus den Google Ergebnissen usw zu entfernen, kurzzeitig mit Erfolg. Sie können den artikel in 6 Sprachen abrufen

https://www.investigate-europe.eu/posts/shady-bets-blacklisted-gambling-sites-connected-to-soft2bet-award-winning-european-firm

In meinem Fall hatte ich ca 15 Einzahlungen zwischen 10+50 Euro und bis zum Tag X ca 350 Euro ausbezahlt. Bei Crypto Auszahlung wartet man 2 Wochen, manch andere gehen in ca 7 Tagen.

Interessanterweise, als ich in einem Casino mit 20 Euro nach Bonusumsatz ca 3.000 Euro auszahlte (je 500 pro Tag, das ist das Limit) und ich 3 offene Auszahlungen bei FunID hatte (auch hier, maximal 500 pro Anfrage aber Sie können 3 gleichzeitig haben statt 1 aller 24h) wurden diese Auszahlungen ohne erweiterte KYC (nur die bei Anmeldung) innerhalb von 4 Stunden (!) ausbezahlt. Ich habe nach Erhalt der 3x500 wieder 3x500 (Rest) beantragt und ebenfalls am selben Tag bekommen.

Erst bei der letzten mit Restguthaben von 450 Euro kam per Mail die Anforderung von neuer KYC mit Xxxxxxxxxl Liste an Dokumenten wo angefragt sind. Wie gesagt hatte ich wohl Glück.

Angesichts des unseriösen Bonussperren ohne Mitteilungen etc. entschied ich mich, diese 450 Euro in einem neu hinzugefügten Casino einzuzahlen (OnlySpins, dies ist ausnahmsweise kein NovaForge Casino), einmal via Sportwetten umzusetzen und dann via MiFinity auszuzahlen, was nach 1 Tag bezahlt wurde.

Meine Email um Kontoschliessung wurde von FunId nach 4min bearbeitet 😛

Lg

Olá, obrigado por compartilhar isso!

A licença Anjouan/AOFA/Comores é, na minha opinião, bastante questionável e considero-a uma licença muito fraca. 🙁

Não me lembro da última vez que um jogador relatou uma resposta ou resolução concreta por parte dessa autoridade específica.

Bem, eu gostaria de dizer algo positivo, mas acho que você sabe...

Só queria dizer que isso parece uma situação realmente estúpida. O KYC (Conheça Seu Cliente) é suportado pela plataforma, então eles deveriam oferecer alternativas em vez de ficarem repetindo que simplesmente não receberam o e-mail.

Você já recebeu alguma vez uma notificação do sistema por e-mail indicando que uma mensagem foi bloqueada ou não entregue?

Se você não recebeu tal notificação, acho difícil acreditar que a plataforma criada pelo operador do cassino não possa verificar sua identidade por outros meios.

Sim, é uma situação estranha. Quer dizer, eles pedem um extrato bancário completo de um ano (!), que é um PDF com 80 páginas. É uma pena que eu seja obrigado a enviar isso, mas, claro, de alguma forma eu não quero perder o prêmio de 300€

Minhas contas de e-mail estão funcionando perfeitamente. Consigo enviar anexos (e também arquivos PDF) sem problemas para qualquer lugar do mundo.

Quando envio um e-mail para [email protected], não recebo mensagens de erro nem o e-mail é entregue. Mas eles alegam que não recebem nada.

O PlayID indica que sou o único cliente com problemas para enviar anexos.

Eles negaram 5 tentativas de envio via chat. "Por motivos de segurança". Eles negaram o recebimento via link de download "por motivos de segurança".

A PlayID é uma grande provedora de pagamentos que está conectada a 40 ou 50 cassinos do grupo Novaforge (?). Portanto, não consigo entender por que eles não conseguem concluir a verificação KYC.

@nightforce, I wouldn't tolerate such unprofessional practices as "email not arriving" either. Two colleagues I know are currently experiencing something similar, also with other KYC documents that supposedly aren't arriving.

The fact is, it's highly unlikely that nothing will arrive, and as Radka already said, the provider isn't cooperating. Only the casinos benefit from these KYC checks; as we know, they're often abused, as is the case here. And, as mentioned, they offer zero support.

I can't guarantee anything, but if I were you, I'd summarize everything in 4-5 sentences in the chat and email (without attachments), including that the emails aren't being delivered even though there have never been any problems before. Feel free to ask them to forward it to a manager who should offer you a solution by day X (3-7 days?).

Mention – and a little gentle persuasion might help here – that you'll otherwise print it out and send it as a tracked letter to their mailbox, er, company headquarters (commercial register, London? Try searching; you'll surely find a current commercial register entry for novaforge Ltd) at xy in xxxxx. Just be polite. 😉

You'll probably say in the chat that you have nothing to do with NovaForge, blah blah, and then you'll politely mention the entry for their license number with a screenshot 😉

I can well imagine that if they see you've found out some information (from the operator) and the letter might be returned as undeliverable, their willingness to resolve the issue will increase dramatically. 🙂

Please let me know here if it helped! 🙂

@nightforce, solch unseriöse Praktiken wie "email kommt nicht" würde ich auch nich tolerieren. Im Bekanntenkreis haben momentan 2 Kollegen ähnliches, auch mit weiteren KYC Dokumenten wo nicht an kommen angeblich.

Fakt ist, es ist doch sehr unwahrscheinlich das da nichts ankommt und wie Radka bereits sagte, ist der Anbieter nicht kooperativ. Von diesen KYC Prüfungen profitieren nur die Casinos, wie man weiss wird es wie hier gerne mal missbraucht. Und eben, Sie bieten 0 Unterstützung.

Ich kann auch nichts garantieren, aber ich würde an deiner Stelle ihnen im Chat und Mail (ohne Anhänge) das alles in 4-5 Sätzen zusammenfassen, auch das die Mails nicht an kommen während es vorher nie Probleme gab. Bitte ruhig darum das Du bittest es an einen Manager weiterzuleiten, welcher Dir bis Tag X (3-7 Tage?) ewine Lösung anbieten soll.

Erwähn - und hier hilft evtl "sanfter Druck" - das Du es sonst ausdruckst und als Brief mit Tracking an deren Briefkasten ääääh Firmenzentrale (Handelsregister, London? such mal da findest du zu novaforge Ltd sicher einen aktuellen Handelsregistereintrag)in der xy in xxxxx sendest. Einfach höflich alles 😉

Vermutlich sagen Sie dann im Chat Sie haben nix mit NovaForge zutun, blabla und dann erwähnst Du freundlich mit Screenshot den Eintrag zu deren Lizenznummer 😉

Ich kann mir gut vorstellen das dies, wenn Sie sehen du hast das als Infos etwas rausgefunden (Betreiber) und der Brief evtl als Unzustellbar zurückkämen könnte, das dann deren Bereitschaft zur Lösung sprunghaft ansteigt 🙂

Berichte gerne hier ob es half ! 🙂

Olá, era exatamente isso que eu tinha em mente quando respondi anteriormente. Não estamos falando de iniciar projetos de arrecadação de fundos, mas sim de uma ferramenta amplamente utilizada, desenvolvida por pessoas de cassinos. No entanto, você é o único cliente que está enfrentando problemas. Haha, não vou avaliar algo assim.

Em todo caso, pediram que você fornecesse um documento de 80 páginas. Certo, mas como você deve entregá-lo? Será que eles esperam que os e-mails (do lado deles) funcionem perfeitamente do nada?

Porque, para mim, parece um beco sem saída para você.

Você já recebeu alguma solução para o problema de não conseguir verificar sua conta? Em vez da curiosa exigência de um extrato bancário do último ano, é claro.

Estou me esforçando para não criticar cassinos e ferramentas, mas quando se trata de identificação "divertida", já tenho minha opinião formada.

Então, o que vai acontecer agora? Eles vão agendar uma ligação de verificação onde você lerá o documento para eles? Gostaria muito de poder te ajudar de alguma forma, porque isso é um absurdo.

A PlayID finalmente conseguiu concluir o processo de KYC e efetuar o pagamento. Meu Deus! Foi uma longa jornada 😉

👏👏👏

Meus sinceros parabéns!!! Você poderia compartilhar como conseguiu passar? Seria uma informação valiosíssima! 😀