Muito obrigado pela sua resposta e a verdade é que só posso ter compostura agora. As respostas às suas perguntas são as seguintes:
1. sim, tenho acesso normal à minha conta, 2. como ela foi revertida como eu disse, tenho 2,80, que é o dinheiro com que comecei antes de ganhar os 15.800 e que era o dinheiro das rodadas de bônus que ganhei,3. este bónus foi resgatado nos primeiros 30-40 minutos quando cheguei aos 1900 euros e abriu uma mensagem de que o bónus foi resgatado com sucesso e deixou-me sem saber o motivo com 1000 euros (também tenho num print screen mostrando o saldo do bônus girado nos arquivos da minha conta) 4. minha conta foi verificada desde a primeira vez que criei perfil lá e fiz alguns saques de valores muito menores sem problemas no passado, 5. tentei entrar em contato via chat em primeiro, mas o chat está fechado e parece que não está funcionando de qualquer maneira. Mandei um e-mail para o suporte desde ontem de manhã e não recebi resposta até hoje.
Estou à sua disposição para quaisquer outros detalhes.
Por favor, ajude-me o máximo que puder.
Thank you very much for your reply and the truth is that I can only have composure now. The answers to your questions are as follows:
1.yes I have normal access to my account, 2. since it rolled back like I said I have 2.80 which is the money I had started with before I won the 15,800 and which was money from the bonus spins I had won,3. this bonus was redeemed in the first 30-40 minutes when I had reached 1900 euros and it opened a message that the bonus has been redeemed successfully and left me without knowing the reason with 1000 euros (I also have it on a print screen showing the balance of the bonus rotated in my account files) 4. my account has been verified since the first time I profiled there and I have made some withdrawals of much smaller amounts without any problems in the past, 5. I tried to contact via chat at first but the chat is closed and it seems like it's not working anyway I've emailed support since yesterday morning and haven't gotten a response until today.
I am at your disposal for any other details.
Please help me as much as you can.
Σας ευχαριστώ πολύ για την απάντησή σας και η αλήθεια είναι ότι μόνο ψυχραιμία δεν μπορώ να έχω τώρα. Οι απαντήσεις στις ερωτήσεις σας είναι οι εξής:
1.ναι έχω κανονικά πρόσβαση στον λογαριασμό μου, 2. από τη στιγμή που έκανε roll back όπως προείπα έχω 2,80 που είναι τα χρήματα που είχα ξεκινήσει πριν κερδίσω τα 15.800 και που ήταν χρήματα από το μπόνους περιστροφών που είχα κερδίσει,3. το μπόνους αυτό είχε τζιραριστεί στα πρώτα 30-40 λεπτά που είχα φτάσει 1900 ευρώ και μου άνοιξε μήνυμα ότι το μπόνους έχει τζιραριστεί επιτυχώς και με άφησε χωρίς να ΄ξέρω το λόγο με 1000 ευρώ ( το έχω και σε printscreen που δείχνει το balance του μπόνους τζιραρισμένο στα αρχεία του λογαριασμού μου) 4. ο λογαριασμός μου είναι επικυρωμένος από την πρώτη στιγμή που έφτιαξα προφίλ εκεί και έχω κάνει κάποιες αναλήψεις πολύ μικρότερων ποσών χωρίς κανένα πρόβλημα στο παρελθόν, 5.προσπάθησα να επικοινωνήσω μέσω τσατ στην αρχή αλλά το τσατ είναι κλειστό και φαίνεται σαν να μην λειτουργεί παρόλα αυτά έστειλα εμαιλ στο τμήμα υποστήριξης από χθες το πρωί και δεν έχω λάβει απάντηση μέχρι και σήμερα.
Είμαι στη διάθεσή σας για οποιαδήποτε άλλη λεπτομέρεια.
Παρακαλώ πολύ βοηθήστε με όπως μπορείτε .
Editado pelo autor há 9 meses
Traduzido automaticamente:
Olá de novo,
