Jogo no Lowin desde o ano passado... Já perdi mais de 20.000€ em pouco tempo! Bem, eu ganhei, quase € 17.000 .. a conta foi bloqueada imediatamente após o clique em concluir a retirada e os documentos foram necessários para verificação posterior ... Eu revelei tudo, até minha certidão de casamento foi exigida em algum momento! Agora, após 4-5 dias de teste, fui simplesmente bloqueado e excluído do locowin... o que devo fazer a seguir? eu peço ajuda
I'm sorry to hear that. Did they explain why they blocked you after you provided them all the documents?
Don't worry, I hope everything ends well for you
One of my friends had a similar case and he was blocked because he mention in another Casino, I think Cashimashi that he has a gambliung problem. Maybe they are somehow connected and thats why you got blocked?
Hey there.
I'm sorry for interrupting, I just want to ask you whether I understood the situation correctly.
One of your friends asked for a self-exclusion in one casino, and as a result, his account was also closed in another one. Is this what you said?
Because this is rather unusual, on the other hand, it is vital to read the terms and conditions carefully, especially if you play in casinos within the same group. Which is also a rather tricky part.
One way or another, the player you responded to found a resolution through the complaint.
Check out the details here, if you are interested.
I'm also pointing out that this case was not about self-exclusion at all; the account block was probably set due to ongoing verification.
Olá,.....Eu também tenho problemas com meu pagamento, mesmo tendo todos os documentos. Alguém pode me ajudar?
Try to describe the whole issue you experience there, please, so we are able to understand it and hopefully solve the situation.
Did you send all the documents needed, and were they already approved or are still pending?
When exactly did you start with the verification process?
Aparentemente é minha mudança. O endereço só mudou dentro da cidade. Mas eu nem consigo ver isso...os documentos, claro, todos têm o novo endereço
Unfortunately, still you haven't described what exactly the issue is, so I really don't know how I could help you out. 🤷♀️
Could you, please, reply to your complaint, as we need some more information in order to move forward?
This way, it is really hard for us to understand the issue, you know.
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Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
