Negação ou Recusa de Saques Casino 1win

I tell you about my case to ask someone to help me, tell me who to turn to to solve my problem

I have a new account at the 1win Colombia online casino, I made the deposit of 100,000 Colombian pesos, of which I generated some profit that I wanted to withdraw but they denied me the withdrawal.

I have three requests rejected and none resolved by the 1win customer service chat agents.

They always give me the same answers.

• What was a system problem?
• To restart the app and try again, to try another means of payment.

The truth is that I have always carried out the correct steps that have been indicated to me and nothing, I think that I have lost my patience. I just want to withdraw mine. At least my Deposit that I make

I'm just waiting for someone to help.

I have a screenshot and proof of what I told you.

Les comento mi caso para pedir que alguien me colabore, me indique a quien recurrir para dar solución a mi problema

Tengo una cuenta nueva en el casino en línea 1win Colombia, realice el deposito de 100.000 pesos Colombianos, de los cuales e generado cierta ganancia que e querido retirar pero me deniegan el retiro.

Llevo tres solicitudes rechazadas y ninguna resuelta por los agentes del chat de servicio al cliente 1win.

Ellos siempre me dan las mismas respuestas.

• Que fue problema del sistema ,
• Que reinicie la app y vuelva a intentarlo, Que intente con otro medio de pago.

La verdad siempre e realizado los pasos correctos que me han indicado y nada, creo que ya se me perdió la paciencia. Solo quiero retirar lo mío. Almenos mi Deposito que realice

Solo espero alguien que colabore.

Tengo pantallazo y pruebas de lo que les e comentado..

If the casino alleges technical problems with one payment method they can propose a new payment method that works for both (this is a term many casinos have in their T&Cs). You should try to collaborate in finding a new payment method, and if still the casino rejects the payment it simply means that the casino does not want to pay, if you are not playing with any bonuses and if your account is verified there is no real reason to reject a withdrawal . Have you already tried to withdraw with new payment methods?

So that some casino representative and other users potentially interested in your case can see your message, you should post it here: https://casino.guru/1win-casino-review#tab=js-tab-discussion

If you think it's been a long time you can register a complaint and a complaint manager will help you: https://casino.guru/complaints

Si el casino alega problemas técnicos con un método de pago pueden proponer un nuevo método de pago que funcione para ambos (este es un término que muchos casinos tienen en sus T&C). Debes intentar colaborar en encontrar un método de pago nuevo, y si aún así el casino rechaza el pago simplemente significa que el casino no quiere pagar, si no estás jugando con ningún bono y si tu cuenta está verificada no hay verdadera razón para rechazar un retiro. ¿Ya intentaste retirar con nuevos métodos de pago?

Para que algún representante del casino y otros usuarios potencialmente interesados en tu caso vean tu mensaje deberías publicar acá: https://casino.guru/1win-casino-review#tab=js-tab-discussion

Si crees que ya ha pasado mucho tiempo puedes registrar una queja y un encargado de quejas te ayudará: https://casino.guru/complaints

Hello.

As been told already, I believe the complaint is the best you can do momentarily. Just allow me to say this casino doesn't handle players' complaints very seriously. If I may add just a little advice, always do some research about the casino you'd like to visit.

Let's now use Win Casino as an example - have you seen the score given?

https://es.casino.guru/1win-casino-resena#tab=js-tab-reputation

Additionally, it's also best to check ongoing or closed complaints:

https://es.casino.guru/quejas/abierta

I honestly hope the complaint will help you once you create it.

If you struggle with the process, just ask, please.