Complaint regarding a bookie.

I am really sorry for the situation you go through at this casino.

May I ask, though, if you have stated the reason for closing your account, please?

Whenever the reason is the gambling problem, the casino has to take it really seriously and surely not open the account ever again.

But if you just ask them to close the account because, let's say, you don't like to play there anymore, they will surely be happy when you come back and ask them to reopen it.

Do you see the difference, please?

So, unfortunately, we won't be able to help in the case that you have never mentioned any gambling addiction to them.

Please, let us know more about the whole situation if you wish to.

Well, shame that you think about my reply as poor, but unfortunately that is how it usually works at online casinos.

It is a pure business to them, and if the gambling addiction is not involved, it is understandable that they will take back any customer that previously closed the account and now wants to come back.

I hope you will be able to solve everything out as you wish, of course.

Have a nice day as well.

Slot monster €4000 withdrawal, processed and cleared and then later they said I breached terms and conditions (which I never) can someone please help

Hello,

I guess you did not see the casino review; is that so? 🙁

Well, I'm sorry to bring bad news, but this casino is not very trustworthy and the complaints against it are piling up. I do hope, however, that my colleagues will be able to get in touch with the casino.

What terms were you supposed to violate, please? I'm interested to know how well you have been informed by support.