Estou tentando abrir uma reclamação para retiradas ainda pendentes da 20bet, mas não consigo abri-la. No entanto, a 20bet, após confirmar que o procedimento KYC foi aprovado, não quer aprovar minhas retiradas e as deixa pendentes. Pedi uma explicação várias vezes e eles continuam dizendo que estão na fila e devem ser verificados. Mas o que eles ainda precisam verificar se todos os meus documentos, incluindo selfie com ID, já foram aprovados??
Anyone that can help me with s claim with 20bet?
Hello,
Don't worry, I'll try to reply to all your concerns. Let us start with the complaint itself: do you have any issues submitting a complaint? If so, we really need to see the problem, preferably in the form of a screenshot showing the issue, the website's full URL, and also your IP address - this is best to be sent at community@casino.guru.
Along with that, please try to submit the complaint by using a different device or browser, clearing all caches and temporary files + cookies, or try the incognito mode.
If it all fails, we will provide you wit an email address which we only use as the last option.
Now to the withdrawal problem. When you say they do not want approve your request, does it mean you have received an explanation? If so, please tell us what is stated there.
It is also important to explain for how long you have been trying to withdraw the money, because we allow the casino to finalize the KYC and payout the money within 14 full days. Let me follow up with a series of questions:
When did you submit the withdrawal, request?
When did the KYC start?
Are you in touch with the support?
Are you familiar with any other details concerning your withdrawal?
Please let us know about everything mentioned above, so we can help you. 🙏
Muito obrigado depois de inúmeras insistências aprovaram a retirada
That is great you have recieved your money.
So, how long was the waiting in total?
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