Spinpalace.com fechou minha conta com retirada pendente de US $ 11.800, por favor ajude!

Hi, 

I found this:
"5.6. Spin Palace is a member of the Group. You may not claim a Bonus if (1) prior to opening an Account, you have opened an Account at any other website within the Group and claimed such a Bonus from such other website and (2) having claimed such Bonus from the other websites within the Group, wagered such previously claimed Bonus and initial deposit less than 100 times at the online casino granting you such Bonus. Under no circumstances shall you be eligible for more than one sign- up bonus even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account has been credited with a sign- up bonus for which you (in our sole and unfettered discretion) are ineligible, we shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts."

I feel like the issue could be following: You used bonuses (1st deposit etc.) on your old account that you mentioned and then you opened a new account where you claimed a bonus as well. In that case, they say that 

"We shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited..."

That could be the reason why your 2nd account was closed. I suggest you to wait for few more days until the casino tells you why the account is closed, even though 48hrs already passed.

Okay thank you, I did claim 100% match bonuses etc at first but the last money I deposited that I  won 11,800 with wasnt match bonus it said keep playing to unlock more bonuses

I think there are casinos that do this to avoid paying such high profits, I also had a similar experience a while ago, I had won 1000usd and automatically when I entered the other day, they had closed my account, since I did not break any rules of the casino, it was another casino that I no longer remember its name but never enter for the same reason I no longer remember what it is called, I found it a fraud because I bet and win and then they close the accounts to not pay the winnings.

pienso que hay casinos que hacen eso para no pagar esas ganancias tan altas,yo tambien tuve una experiencia similar hace un tiempo atras, habia ganado 1000usd y automaticamente al entrar al otro dia,me habian cerrado la cuenta,siendo que yo no infringi ninguna regla del casino,era otro casino que ya no recuerdo su nombre pero no ingrese nunca mas por lo mismo ya no recuerdo como se llama,lo encontre un fraude porque aposte y gane y despues cierran las cuentas para no pagar las ganancias. 

And you haven't been paid

Y no te han pagado