Totalmente desapontado do Casino Guru

Hello there,

My name is Omer, and i have been scammed by an online casino named cslotv.com.

After i contacted a lawyer, he recommend me to post an complaint on Casino.guru, and that's what i did.

After few days, casino.guru rejected my complaint even due ive added an screenshots and proof that clarify my complaint.

I tried to send an emails, and a staff member named Petronela said to me that they dont accept my complaint.

I am very dissapointed from this.

A site like casino.guru has a duty to provide necccesary information and aware people of Scam sites such as cslotv.

It also has a duty to help people who have been scammed.

I still doesent believe how can casino guru staff members can look theirself in the mirror after allowing such scam artist stealing money from people.

There is no words how i feel toward the staff who did nothing to help me.

Hi, I'm just looking at the case. Petronela didn't reject your case for no reason. She rejected it, because you already submitted the same case 5 months ago and then 2x the same case after that. The next 2 cases were rejected, the first one was approved and our team dealt with it. I'm talking about this case:

https://casino.guru/slotv-casino-player-s-criticizing-false-advertisement

On the other hand, I already contacted Petronela and Peter, because I have some questions regarding this. They seem to be out of office today, but I'll contact you here once again when I get more information from them.

Hello dear Daniel,

Indeed, i posted a complaint 5 months ago and they rejected it for no justify reason.

I gave evidence that's clarify my complaint and they still allowing this scam to be made without warning to potential players.

I started collecting more information about your case. First of all, you claim you lost 39,000$, but the cashback isn't calculated from this amount. It's calculated as sum of deposits - sum of withdrawals- sum of bonuses.

That means, if you lost 39,000$, that would mean you deposited 39,000$ and actually that's what I thought when I read about your case here for the first time.

On the other hand, I believe that if you could get any cashback higher than 1,000$, then you should get it, because you couldn't know it's capped based on the following email sent by the casino:

Anyway, that's only my opinion. I'll bring it to the next meeting we have this week about more complicated complaints submitted by players and will see what my colleagues will think about it.

So you don't have to be so insulting Omer 🙂

A lot of complaints are submitted here and yet the Casino Guru team takes great care of them, you can see that in the complaints and how they try to help you by researching a lot.

And whether they are obliged or not is a matter of fact.

And although you insulted the staff of Guru in your first text you were treated very politely and with respect and they want to help you as you see 🙂

I just want to say that there can be misunderstandings every now and then and that is no reason to offend others for a long time. ✌🏻

If there is enough evidence, I am convinced that the Guru Team will definitely help you 🙂

For my part, I would like to thank you again for everything, dear Guru Team ✌🏻👳‍♂️✌🏻

I really don’t think it COURSE that you go to so much trouble to help people who do not have a voice themselves! Through the Guru Team, the voice of even the smallest can be heard and I celebrate you for that ❤✌🏻🕊🐣🙂

Also so beleidigend muss man nicht gleich werden Omer 🙂

Hier werden echt viele Beschwerden eingereicht und dennoch kümmert sich das Casino Guru Team sehr bemüht darum, das sieht man alleine schon in den beschwerden und daran wie sie probieren einem zu helfen in dem sie auch vieles recherchieren.

Und ob sie Verpflichtet sind oder nicht sei mal dahin gestellt.

Und obwohl du in deinem ersten Text die Mitarbeiter von Guru beleidigt hast wurdest du dennoch sehr höflich und mit Respekt behandelt und helfen will man dir ja auch wie du siehst 🙂

Ich möchte damit nur sagen das es hin und wieder zu Missverständnissen kommen kann und das ist lange kein Grund andere zu beleidigen. ✌🏻

Wenn ausreichend Beweise vorhanden sind bin ich davon überzeugt das dir das Guru Team definitiv helfen wird 🙂

Also ich für mein Teil möchte mich nochmals für alles bedanken liebes Guru Team ✌🏻👳‍♂️✌🏻

Ich finde es echt nicht SELBSTVERSTÄNDLICH das man sich so viele Mühen macht um Leuten zu helfen die selber keine Stimme haben!!! Durch das Guru Team wird die Stimme auch von dem kleinsten gehört und dafür feier ich euch ❤✌🏻🕊🐣🙂