Ganhei € 4.500 antes da verificação. Gostaria de saber se já aconteceu o mesmo com alguém. Minha conta está no nome da minha namorada mas tem meu e-mail e minha conta bancária no primeiro depósito e agora está me dando problemas.
I'm afraid that would bring you issues in almost every casino since using deposit methods to registered under another name than the casino account is strictly forbidden almost everywhere. From the casino's perspective, you have no account there, but your girlfriend has. Why didn't you register under your own name?
A conta bancária é minha e o endereço de e-mail mas o nome da conta é dela porque já tenho uma conta e não me lembro, vamos ver a conta da qual depositamos o dinheiro está em meu nome e ela é a segunda dona . , obrigado
If you already have an account there, I'm afraid they'll void the winnings and ban your account for "multiple accounts" reason. That's what most of casinos would do at least 😕
I have a number of problems regarding a withdrawal from MadSlots casino. They’ve requested so many documents with a new request every time I’ve contacted them. It is now come to the point that in order to withdraw I need to provide an ID document. During conversations I’ve explained that both my passport and drivers licence has expired and what alternative options are available, for example, National insurance no , letter from local authority, letter from HMRC or Gov.uk, all of which they are not prepared to accept. The cost of renewing my passport or drivers licence is one that I cannot make. Can I do anything in this situation ?
Hello. I do not mean to be rude, but did you check what documents are mentioned in the rules? I would start there. If you play in a casino without having these two documents ready, you should have checked the rules or asked the chat in advance to avoid this situation completely. 🙏
7,4 "Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit."
I agree the casino should do everything to verify you without unnecessary hassle, on the other hand, some procedures are sticky given by the license.
If I'm not mistaken, your only available documents miss the photo, am I correct, please?
This also could be the issue. Still, the casino may ask you to undergo the verification call, if they are not certain about your documents.
Well, if feel you need help, submit a free-of-charge complaint (https://casino.guru/complaints/create), and our specialist take a closer look.
How does that sound?
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