verificação de documentos

ask me for notarized documents!

It is the first time that a casino asks me that if someone knows how to solve it I would appreciate it!

me pide documentos notariados!

es la primera vez que un casino me pide eso si alguien sabe como solucionarlo se lo agradeceria!

It would be very helpful if you say which casino it is, the only notarized document a casino might need would be a bank statement, showing the bank's seal, other than that I don't see anything else that is necessary. What exactly are the documents that the casino is asking you for?

Sería de mucha ayuda que digas cuál casino es, el único documento notariado que un casino podría necesitar sería un estado de cuenta bancario, mostrando el sello del banco, fuera de eso no veo nada más que sea necesario. ¿Cuáles son exactamente los documentos que el casino te está pidiendo?

proof of residence and identity document

club riches casino

comprobante de residencia y documento de identidad

casino club riches

Hello.

Both documents seem to be in order for verification purposes, from my point of view.

As SunsetGaze mentioned, the bank statement serves as proof of residence. Not sure which notary version of the identity document you currently mean.

Just send your identity as you normally do in any casino that requires verification (both parts of the identity) and send any bill (water or electricity) showing your address and name and at the same time attach a bank statement showing your address and is stamped by your bank, that should be more than enough

Solo envía tu identidad como normalmente la envías en todo casino que te exige verificación (ambas partes de la identidad) y envía cualquier factura (agua o electricidad) mostrando tu dirección y nombre y al mismo tiempo adjunta un estado de cuenta bancario que muestre tu dirección y esté sellado por tu banco, eso debería ser mas que suficiente

there I sent screenshots of what the casino tells me, it talks about notarized documents! I sent him a bank receipt from different banks and he does not accept it, a photo of the document from the back and front either, take a screenshot of my official page of AFIP (Federal Administration of Public Revenue) where I pay taxes, where my data can be seen biometrics, my signature and they didn't accept it either, more than 2 weeks have passed and I have money locked in the casino, I use several casinos and they always asked me for the documents that I always send and they validate them I need help, the casino is "club riches"

ahi mande capturas de lo que me dice el casino, habla de documentos notariados! le mande comprobante bancario de diferentes bancos y no me lo acepta, foto del documento de atras y adelante tampoco, saque una captura de pantalla a mi pagina oficial de afip(administracion federal de ingresos publicos) donde pago los impuestos, que se ven mis datos biometricos, mi firma y tampoco me lo aceptaron, ya paso mas de 2 semanas y tengo dinero trabado en el casino, utilizo varios casinos y siempre me pidieron los documentos que envio siempre y me los validan necesito ayuda, el casino es "club riches"

I'm sorry I can't read in Spanish. I'll prefer to wait for an additional reply from a native speaker.

@SunsetGaze: If I may ask: did you find any of the casino's responses worth explaining to me, please?

Don't want to bother you, of course.

In the first email they assure that they have already accepted your proof of income. Now the part that doesn't make sense: do you want a notarized ID? For me, the documents you already sent are perfectly valid, assuming all the details are legible and clear, a photo of both sides of the ID is enough or a selfie with the ID and to verify your address, the bank statement is enough showing your address, it already seems to me that they are using the verification as an excuse not to pay you, which deposit method did you use?

En el primer correo aseguran que ya aceptaron tu comprobante de ingresos. Ahora la parte que no tiene sentido: ¿quieren un documento de identidad notariado? Para mí, los documentos que ya enviaste son perfectamente válidos, suponiendo que todos los detalles sean legibles y claros, una foto de ambos lados de la identidad es suficiente o una selfie con la identidad y para verificar tu domicilio basta con el estado de cuenta bancario mostrando tu dirección, para mí ya parece que están usando la verificación como excusa para no pagarte, ¿qué método de depósito usaste?

They claim his proof of funds were accepted, they still ask to verify his ID and address, but he already sent these documents and they still get rejected. That's the important part of the mails, the rest is just them referring to their T&C stating they can ask for whatever document in their absolute discretion.

They themselves say in those mails a proof of address can be a bank statement, which the user already sent and they keep rejecting it, if the bank statement has the bank seal I feel that's more than enough to verify it's a legit document, impossible to know what the casino wants

We usually try to support the cooperation with the casino, because many times before, such an approach worked best to get the winnings. On the other hand, no casino should feel encouraged to ask for unnecessary documents. Kindly update the complaint accordingly, if you haven't done so earlier. Hopefully, it'll spare you some nerves. 🙏