Depósito de litecoin no vulcão vegas

Good day. I made a deposit of 13 litecoin (equivalent to 700 euros) at Vulkan vegas 12 days ago and the money has not been credited to this day. When asked where my money is, it says that there was an error and that it should take a few more days (which I've been listening to for 12 days). I have already sent them proof of payment for my wallet and the blockchain also shows that it has arrived there. In my litecoin wallet it says that it has arrived at the recipient. So my question is has anyone had experience with this? How long does that take? What can I do now?

Guten Tag. Ich habe vor 12 Tagen eine Einzahlung bei Vulkan vegas von 13 litecoin (umgerechnet 700euro) gemacht und das Geld wurde bis heute nicht gut geschrieben. Auf Anfrage wo mein Geld bleibt heißt es das es ein Fehler gab und das es noch paar Tage dauern soll (was ich mir seit 12 Tagen schon anhöre). Zahlungsnachweis meiner wallet habe ich denen auch schon geschickt und die Blockchain zeigt auch das es dort angekommen sei. In meiner litecoin Wallet steht das es beim Empfänger angekommen ist. So meine Frage hat jemand Erfahrung damit gemacht? Wie lange dauert sowas? Was kann ich jetzt tun?

Hello,

I'm sorry to hear about your issue, 12 days seems like quite a long time to me.

Just to make sure, in which casino did you deposit, please? There is the original Vulkan Vegas Casino with a very good reputation and another Vulcan Vegas Casino, which clones the original but is a scam.

Kindly let me know.

Hi. I'm on the right side of volcano vegas

Hallo. Ich bin auf der richtigen Seite von Vulkan vegas

Hello, that's good news I'd say.

Sadly, I can't come up with any solution, the casino or payment provider has to fix this. I checked your complaint and it would be best if you can send all related communication to Petronela. ¨Just click here, to enter the complaint.