Já fiz uma reclamação, mas ainda não a aceitaram.
Já implorei a Mostbet que me autoexclua e não o fazem.
já gastei o meu dinheiro todo e o prejuízo já vai em 700 euros.
ajudem me por favor, eles não me apag am a conta e o vício não me permite parar.
ajudem me!
Hoje foram mais 700 euros.
eu não consigo parar por causa do vício!
já são 1400 euros que depositei e gastei depois de ter pedido a autoexclusao.
ajudem me POR FAVOR
Mais 100 euros.
já depositei 1500 euros após o pedido de autoexclusao!
gastei todo o meu dinheiro! Este Casino ladrao acabou com a minha vida.
alguem me ajude por favor IMPLORO
Estou viciada no jogo.
implorei a Mostbet a autoexclusao.
após ter pedido, permitiram me depositar e gastar mais 1500 euros!
não sei mais o que fazer.
ajudem me por favor.
o Casino Guru tem este site classificado como segurança alta, mas fazem de propósito para ficar com o nosso dinheiro.
fiquei sem nada, sem dinheiro para comer!
I'd like to focus on the most pressing part:
First, you need to do everything within your power to stop making deposits. Ask someone you trust to change your password both to the casino and to the email through which the password is reset.
I know this is a desperate situation, yet part of the responsibility also lies in your hands. Decent casino needs a few days to process your request, which means you need to hold on for some time on your own.
I briefly made it through your complaint, and you know this is not the tool that closes your account immediately upon the request, it's more of a tool to investigate whether both parties did their best to reduce the harm.
I'm sorry to see you are so overwhelmed!
Just to be sure, did you mention your gambling addiction to the support?
One way or another, try to stay out of any casino. You can always try to set limits on your payment options (cards, bank accounts) to prevent additional deposits. Please try that at least.
Eu disse claramente que estou viciada!
a Mostbet aproveitou-se disso!
eles sabem e sabiam.
eles não são decentes e tu Radka não entendes nada de jogo compulsivo pelo que estou a ver.
retirem este Casino das vossas listas e coloquem-no como scam.
My advice is to seek help from a specialist psychologist. The casino is made to take people's money, not give it away!
If you continue like this you will not lose only 1500 euros. You will sell all your property and lose it.
The money you gave for gambling could have been invested and started your own business. And the casino didn't take the money from you, you voluntarily gave it.
Give up while it's time! It's about to get a lot worse!
And I don't think this is the place to share how you spent 1500 euros on a casino but there is nothing to eat! This is not a small amount of money. There are people who live on 200-300 euros a month and manage to distribute their money.
Tens razão, mas isto é uma doença!
estou a tratar me com psiquiatra e medicação, mas a Mostbet continua a enviar e-mails a aliciar-me a jogar.
não sei mais o que fazer! Caí completamente em depressão e fiquei sem NADA
eles continuam a prejudicar a minha saúde.
Hi!
Did you ask to close your account, for example, forever with no possibility to reopen?
As i know you can also say that you have gambling problems and ask them to close the accont across the casinos with the same license
Sim já lhes pedi mil e uma vezes, aliás implorei.
eles deixaram me continuar a depositar e a jogar e continuam todos os dias a enviar 3 e-mails a aliciar-me a jogar.
fiquei sem NADA! Estão a dar cabo de mim e do meu tratamento!
I contacted Mostbet live chat. I wanted to know if I have an addiction can I self-exclude or if i wish if they will close my account. First they gave me information to show me that the casino is safe and they can pay out any winnings. After some time they answered my question about self-exclusion and account deactivation and wrote the following.
Quote
"Dear User, If you are addicted, then we will close your account with your permission. "
Then I don't see any problem with the casino deactivating your account. What is the casino's response when you ask to close the account? Are you sure you're not doing something wrong?
No meu caso eu peço e respondem a dizer que gostariam que continuasse com eles e depois pedem montes de códigos e dizem que enviam e-mails que nunca chegam.
As far as I was able to translate what I wrote, I see the following:
After you ask them to delete your account due to addiction, the casino says that they are sorry and they would be happy for you to stay with them.
Then you send a message that is not delivered (may be due to lost internet connection). Then you insult them and write again that you want them to delete your account.
Therefore, the casino responds to you and asks you to provide the following:
1. Full name
2. Date and amount of last deposit.
What happened next after he provided the necessary information? I don't see anything wrong. The casino follows all safety measures. They also respond kindly and quickly.
My advice is to write an email that you want your account to be deactivated. Also in this email to provide the information that the casino asked you for. You don't need to visit the site and get tricked to play.
Here is your casino email
support@mostbet.com
Here is the phone number of the casino.
+44 20 3318 2927
I wish you luck and success in dealing with your addiction.
Eu disse claramente que estou viciada!
a Mostbet aproveitou-se disso!
eles sabem e sabiam.
eles não são decentes e tu Radka não entendes nada de jogo compulsivo pelo que estou a ver.
retirem este Casino das vossas listas e coloquem-no como scam.
I understand that this is a difficult situation for you, but what Radka wrote are very good recommendations and you should definitely apply them to avoid further unpleasant situations.
As for the emails, as has already been said, give the password to someone you trust so that you can't get to it and not be afraid to go there to play when they keep sending you emails. Or try blocking the email address where you get offers from them.
Our team will try to help you, but it's not overnight because there are a lot of complaints and you're not the only one.
But I hope that everything you are going through can be resolved soon.
Porque não respondem a minha reclamação?
Have you received a response from jaro. It is clearly written there:
Our team will try to help you, but it's not overnight because there are a lot of complaints and you're not the only one.
So wait for a response from the CG team in charge of handling complaints. I sincerely hope they help you.
Also listen to the advice of jaro
give the password to someone you trust so that you can't get to it and not be afraid to go there to play when they keep sending you emails. Or try blocking the email address where you get offers from them.
And keep us posted on what happens with your case.
DjDero você também é viciado no jogo? Como controla isso??
I was addicted years ago. But I saw that there was no point and all I was doing was wasting my life. Then I thought that the lot of free time I had made me play. And because I love animals SO MUCH, I set myself a goal every time I want to play to find a stray animal to feed. I started helping animals and elderly people which made me feel happy. That's how I found many friends and especially my current wife.
In my spare time, I learn to repair different types of equipment, which has become my hobby.
For some time I have been trying to help gambling addicts to stop or at least limit their gambling. And to my delight it works. 🥳
My friend, I want to tell you that if I hadn't stopped in time, gambling would probably have killed me. I'm sure you have the the power to quit. Find something that makes you happy. Show people that you have the will to quit.
If you want, you can write to me on WhatsApp, Viber, Messenger or Instagram. If you can't solve the problem yourself, I can try to help you. You can share everything that troubles you with me if you have no one to talk to.
A Mostbet continua a enviar me e-mails para recuperar a password e a conta!!! Não me deixam em paz, seguir com o meu tratamento.
porque não me devolvem o meu dinheiro?
Continuam a enviar e-mails e a prejudicar drasticamente a minha saúde.
este casino tem de ser identificado como muito mau e desrespeitador da lei.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
