It seems like they're just asking you to wait in order to get the withdrawal (because they had some technical issues with the payment provider). They didn't say in the attached screenshot that they don't want to pay you.
When did you ask for the withdrawal?
Hi Shitta2020,
I am sorry, but it seems that you have already submitted virtually the same complaint, with the same disputed amounts, but about two different casinos – Joka Room and Johnny Kesh. You have now created a new account and are submitted a new complaint. All of this doesn’t really add to the trustworthiness of your claims.
Previous complaints: https://casino.guru/forum/complaints-discussion/thank-you-jokaroom#post-1250, https://casino.guru/joka-room-casino-player-complains-about-unauthorized, https://casino.guru/johnny-kash-casino-player-complains-about-unauthorized
As we already told you, it is not possible to make 3DS online payments without any sort of confirmation from the card owner, so no casino can start taking money out of your account as they please. We discussed this with a fraud expert who confirmed it.
If somebody else used your card to deposit money into your online casino account(s), then I am sorry to hear that, but you have to deal with this with your bank or other people that can theoretically access your card information. Either way, it’s not the casino’s fault if another person has access to your devices and/or payment card.
This entire case is extremely suspicious, and your claims don’t really make sense. That, combined with the stuff I already mentioned above, is the reason why we will not proceed with this complaint until you have some sort of a statement from your bank that substantiates your claims and confirms that the transactions were not confirmed by you. Additionally, if what you are saying is the truth, then you really should deal with the issue together with your bank.
explain this? Why is a agent from guns bet contacting me regarding golden star! N then guns bet contacted me on a different email address n stated they had deposit bonus for me and I asked why they were contacting me? They stated o had an account, I confirmed no, they stated yeah you have made $700 deposits? So you tell me what’s going on casino guru
explain this? Why is a agent from guns bet contacting me regarding golden star! N then guns bet contacted me on a different email address n stated they had deposit bonus for me and I asked why they were contacting me? They stated o had an account, I confirmed no, they stated yeah you have made $700 deposits? So you tell me what’s going on casino guru
According to information taken from our website, both Gunsbet and Goldenstar have the same owner - Direx N.V. It seems but they run multiple casino brands, but the brands are managed by the same people.
Dear Rebecca.
We asked you to give us proof that you have some official message from your bank that the deposits were unauthorised.
Instead of that, you made three posts where you show us a "proof".
Your first picture proofs nothing. We don't know which casino was involved and support is not talking about refund but fees. Support also mentioned the unsuccessful deposits - which is interesting because you didn't make these deposits, right? So why you would be interested in unsuccessful deposits.
More interesting is the second picture - you stated that the casino charged you for Gunsbet account €700, and you never created this account. Your screenshot shows date 24 July. From your bank statement, the unauthorised deposits happened you from 23. August till 13 September. (which actually proves that you had an account with them before they charged you)
You know, people on this forum aren't stupid.
I want to ask why you created a new account for submitting a complaint and why this time you pretend to be a male. We helped you before, so you had no reason to create another account and I can see that you are using both of the accounts. Why you sent me the bank statement from the new email address? Why you didn't post here the official response from your bank that the deposits were unauthorised. Why in your complaint (https://casino.guru/golden-star-casino-player-s-complaining-about-overal) have you mentioned the United Kingdom Gambling Commission which is not anyhow related to your complaint, are you from Australia, right? And why you didn't block your card when the casino was deducting money from you for 22 days and as you are saying these transactions were unauthorised? Can you explain it? I can tell you most of the people checking their bank balance, and if there is something suspicious, they are immediately acting.
I am very sorry, Rebecca, but all that you claimed what happened to you, seems very unrealistic. We want to help you, but we are dealing with fraudsters daily. Your story doesn't seem to be real. Mostly because you are reporting the same issue again. Prove to us that you are not one of them and we are willing to help you. But before you give us the official statement from your bank, that these transactions were unauthorised, we won't help you. It shouldn't be so hard to prove us who you really are.
No they aren't.
I work for the government mate! If I was a "fraudster" I would loose my government job! So that’s enough motivation for me!
EDIT1: Make those last comments private please or delete em! I’m over this website dead set!
EDIT2: Now can I have my money returned So I can move on with my life?
EDIT3: they acknowledge issues
but don’t resolve them
I’ve just sent u an email attached to it is a picture of me holding up my ID!
this is me, this is my bank accounts, this is my money, this is real, this is a problem, this is fucking my life, I have had enough, I need a resolution, I need cooperation, I deserve respect, I deserve integrity!
and most of all I deserve to be fucken free of this fucken vicious cycle of whatever cluster fuck u call this shit going on!
once again ban me for swearing I give 0 fucks at this stage!
EDIT:
In regards to new accounts, well I was hoping I would t have to go through this again and forhot the other account details! So it was convenient instead of cooking my poor brain cells trying to figure shit out!
so I’ll correct u there, persons on this site are fucking stupid and that persons is me!!!!
EDIT:
Anything else further you require? Or have I proved enough ?
I already asked you before. Why do you always write a new sentence into a fresh post?
I’m done!
I have escalated my complaint!
nil further assistance required!
Shitta2020,
We asked you to send us proof from your bank that your transactions were unauthorised. (that was our only condition to continue in this case)
You sent me 5 emails - 3 of them are almost the same conversation (but funny that we can see that the conversation is manipulated on one of them)
Then you, holding your ID - we never asked you to send us this.
And last mail is - I really even don't know what are you trying to say with that email - a proof that Johnny Cash is connected with Golden Star Casino? How?
And now, back to your story:
The first incident happened on 15th May, and now the transactions happened between 23 August to 13 September.
So you are telling me that almost half a year are casinos deducting money from your account, and you never contacted your bank and always solve the case with the casinos and blame payment providers?
You can send me whatever you want, but without confirmation from your bank, we won't help you.
I am 99% sure that you are a fraud. You are switching casinos, making a deposits and when you lose the funds then asking for a refund and posting your story of unauthorized deposits everywhere. I am sorry, but we have real cases to deal with. You know what you should send us and you know our opinion until you prove us otherwise I refuse to lose my time with you.
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