Reembolso de dinheiro em dólar por transferência bancária

Hello, a few months ago I had a strange situation with a casino, when I requested my payment, which was in dollar currency, the money arrived in my bank account at the indicated time but after 15 days I received an email saying that the money was returned and they asked me to try again for another payment method or that the money would return to my game account, they recently changed the payment country, it should be noted that they did it through American banks and the problem was with them, now they do it through European banks and the only currency for payment by bank transfer is euros.

Lately I made payment requests in euros and the refund thing never happened again.

Have any of you had or have a similar experience?

Hola, hace unos meses tuve un situación extraña con un casino, cuando solicité mi pago que era en moneda dólares, el dinero llegaba a mi cuenta bancaria en el tiempo indicado pero a los 15 días me llegaba un correo diciendo que el dinero les fue devuelto y me pedían que vuelva a intentar por otro método de pago o que el dinero regresaría a mi cuenta de juegos, hace poco cambiaron el país de pago, cabe indicar que lo hacían por bancos americanos y el problema era con ellos, ahora lo hacen por bancos europeos y la única moneda de pago mediante transferencia bancaria es en euros.

Ultimamente hice solicitudes de pago en euros y ya no volvió a ocurrir lo de las devoluciones.

¿Alguno de ustedes tuvo o tiene una experiencia parecida?

Hello,

I'm not exactly informed about how international transactions work in Peru, but I'd say that at least your bank should have some hint about what is happening. Just to be sure what payment option did you use and which banks are involved? Knowing that sort of a search can be made to find some sort of explanation.

For this moment, I have none 🙁.

It is best if you contact your bank and use the help of the casino at the same time

Hello, I did that, but on both sides they tell me to contact the bank and the bank to contact the casino.

Hola, eso hice, pero por ambos lados me dicen que me comunique con el banco y el banco que me comunique con el casino.

Seems like you're caught in the middle. 🙁

Normally, I would suggest a complaint. But in this case, I feel we would not be much of the help. Things needs to be setlled by the casino and possibly by its payment provider.

On the other hand, the worst scenario is the complaint will end as unresolved. So, if you feel like it, submit one here.

What do you think?