Este site desrespeitou o meu pedido de autoexclusao.
no dia 3 de novembro solicitei autoexclusao, indicaram que estava aprovada.
ontem deixaram-me depositar e gastar mais de 5000€.
falo com eles e gozam comigo! Dão respostas diferentes!
fujam deste site!
tenho printscreens de tudo!
Hello,
this indeed sounds serious and if a casino explicitly ignores self-exclusion due to gambling addiction, it is not fair at all.
If you want to share details so we can all have a better understanding of what exactly has happened to you, please go ahead;
Perhaps take a look at how you made your request and under what circumstances the account was reopened—or was it even closed earlier? Did you register another account?
The more information you share, the better the context will be, but ultimately, it is your choice. No pressure.
Olá Radka,
eu pedi a minha autoexclusao conforme está nos termos e condições através do chat ao vivo, no dia 3 de novembro.
responderam a dizer que foi activada.
no dia 25 de novembro a conta estava aberta e permitiram-me depositar e gastar mais de 5000€.
nao abri nenhuma outra conta.
entrei em contacto com o suporte. Pelo chat dizem que no período de autoexclusao se eu depositar a responsabilidade é minha!!!! Ou seja, para a 22bet não existe efectiva autoexclusao!!!!
ao telefone são mal educados e dizem que os termos e condições são para ser interpretados de outra forma.
é inacreditável!
Hello, and thank you for the follow-up. So, basically, if the rules say you should use the chat feature for such a request (not a specific email for example) and it was confirmed by the chat operator as a carried-out request, the options for account reopening indeed seem odd—at best.
However, I'm curious how you learned that the account had been reopened. Did the casino send you an email, or were you simply able to log in?
In any case, if you requested self-exclusion due to gambling issues, the account should be closed permanently.
If you are willing to share, please tell me how you phrased the request. Did you specifically mention problem gambling?
When I think about it, that is the only thing that comes to mind. I may still consider an option for misunderstanding, but I'm not convinced that even in such cases, the account should be reopened instantly.
Would you be considering forming a complaint? We provide this feature to players to investigate whether such a sensitive issue was handled fairly on both sides. It is free, by the way.
Sim eu quero avançar com uma queixa. Mas na área das queixas não me aparece a 22bet.
tenho os prints todos que posso partilhar.
obrigado.
Hello,
excellent call, I guess. Just use the option "the casino is not in the list," please. It is right under the search bar.
This casino has its own review, but you cannot see it because it lacks a Portuguese license; therefore, we are prohibited from showing it to players from your country. 🙁
Olá Radka,
não existe essa opção!
eles dizem que têm licença em Portugal!!!
Dear user, calm down and read, please. I imagine it is not easy to concentrate, but you need to focus so we can try to understand the matter.
This casino is not licensed in your country: https://casino.guru/22bet-Casino-review and I expect you can't see its review. But that is okay; don't worry about it, focus on explaining the event in the complaint, please.
I'll help you with details; just let me know, okay?
Muito obrigado pela tua explicação Radka.
ja consegui submeter a queixa.
agora aguardo que sejam rápidos pois fiquei sem todo o meu dinheiro.
este casino explora os viciados 😞
I'm so glad to hear the complaint is submitted.
I would just like to mention that the process will very likely not be that quick, and it involves a high level of cooperation from your side. Please have patience with my colleagues and the process; it may be demanding, especially in situations concerning problem gambling.
🙏
Therefore, if you have questions, don't hesitate to ask. I'll get back to you.
1 mês depois da minha denúncia, continuo sem respostas.
o Casino guru vai pedindo coisas, aos poucos, não pede tudo de uma vez e colocando o contador a zero. Vão sempre até final do tempo!
é triste, o cuidado pelo jogador viciado não existe!
nitidamente querem que eu pare de responder e não chatear a 22bet que lhes enche os bolsos!
Please see my reply in the other thread you have posted.
Querem abafar os meus posts!
É importante que se diga aqui!
Casino guru promove jogo ilegal e que não respeita o vicio
É a segunda vez que uma tal de Veronika falha o prazo depois de o prorrogar!!!
vejam o meu caso é de uma incompetência atroz!!!
esta pessoa não pode estar a tratar de reclamações !!!!
O Casino guru continua a defender a 22bet.
ainda não fecharam a minha denúncia passados 2 meses.
agora dizem que enviei o pedido de autoexclusao para vários e-mails e que assim não foi feita por isso 😂
se enviasse só para um diziam que não era o correcto…
INACREDITAVEL!!!!
Fiz uma reclamação contra a 22bet.
pedi a autoexclusao no dia 3/11 e ignoraram.
depositei e gastei após isso mais de 5000€.
reclamei ao Casino guru!
o Casino guru da razão à 22bet pois em vez de eu ter enviado o pedido só para 1 e-mail, enviei para 3 e-mails 😂
um desses 3 e-mails era o correcto para o fazer!
acham isto normal???
já tinham visto uma desculpa tão esfarrapada???
alguém tem de fazer algo, isto é mesmo gozar com a nossa cara!
Hello,
this situation understandably raises strong emotions, but it is important to clarify how self-exclusion requests are evaluated in practice, especially for other players reading this.
A self-exclusion request must be clear, verifiable, and sent through a single, appropriate channel designated by the casino. Sending one message simultaneously to multiple addresses makes it impossible to reliably confirm when, where, and how the request was received and processed.
Because of this, such messages, unfortunately, cannot be treated as valid and enforceable self-exclusion requests. This is not about defending a casino, but about applying the same standard that must be used in every complaint so that decisions are consistent and evidence-based.
The first request that could be clearly identified, verified, and evaluated as a proper self-exclusion request was sent on 26/11, which is why the investigation proceeds from that date.
This does not mean that gambling addiction is being ignored or minimized. On the contrary, it shows why it is so important for players who struggle with gambling to follow a clear and documented process when requesting account closure. Otherwise, the request may not be enforceable later.
The complaint is still ongoing, and the remaining steps focus on what happened after the valid request date. Once the casino provides the required information, the case can move forward accordingly.
We all understand how distressing these situations can be, but spreading accusations does not help resolve the case or protect other players. Clear documentation and verifiable communication do.
É mentira!!!!
a autoexclusao foi pedida dia 3/11 de forma clara!
tira la isto da zona segura, é para ser bem visto por todos!!!!
ainda assim, desde o dia 26/11 foram milhares de euros! Onde estão eles???
I understand that this situation is extremely frustrating.
However, the forum is not a place for issuing demands or for proving disputed facts while a complaint is still being reviewed. That process is ongoing and handled separately.
This section exists precisely because situations like this involve questions of responsibility, self-exclusion, and player protection, not because anyone is trying to hide anything. Keeping the discussion here helps other players understand how these situations are assessed in practice.
All relevant details regarding dates, deposits, and communication are being examined within the complaint itself. Posting repeated statements or instructions here will not speed that up or change the process.
Please allow the complaint to continue without further pressure on the forum. Any updates that matter will be reflected in the case outcome.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
