I I requested $100 withdrawal in early October turned in my verification of identity the same day since then they said they have sent it to my bank five times and it's been returned my bank says no now they ask for Bitcoin addresses I give them two they still can't find me I asked them to mail me a paper check nothing one excuse after another and is this a suitable offense
Hello, to have such difficulties since October it is pretty long time. I am sorry for that. Do I understand well that your account is not fully verified yet , am I correct? Did you ask casino for sending you the transaction ID? ..when they say they sent it 5 times? I would try to ask them for ID first and then to contact your bank and ask for help regarding the unsuccessful transactions. There might be some issue when putting the numbers/symbols and spaces when making the bank transfer from their side. Is it the same bank account from which you deposited in casino? Please inform us later how the whole situation develops. Thank you.
No my identity has been fully verified, yes I have asked for 8d. They tell me they don't have access to that info. Finance dept does. They will not connect me to them. They say they forward my request for contact. No one has ever contacted me.
I guess that you waited quite a long time, and you probably need some help. If you feel the same about this, submit a complaint (click here) on our website and the team will try to sort things out. If only the casino was not so bad, with no license and reputation 2,3 out of ten 🙁...
https://casino.guru/Vegas-Online-Casino-review
What do you think?
Hi, that's true, after such unsuccessful dealing with the casino you can try to continue solving the issue in our complaint section as I see you haven't submitted the complaint. Just follow Radka's link above. Have a great day.
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