GoldenLion.bet Casino - A retirada do jogador foi adiada.

Hello, I made a withdrawal of 1000 euros on August 1, 2023, from goldenlion.bet. Every time I claim my winnings, they tell me to wait 21 business days. However, according to the general terms and conditions mentioned on their website, it states that a withdrawal should not take more than 48 hours for validation. Can you please help me to recover my winnings?

Bonjour, j’ai effectué un retrait de 1000 euros depuis 1 août 2023 sur goldenlion.bet, à chaque fois que je réclame mes gains, ils me disent que je dois patienter 21 jours ouvrés, or sur l es murs conditions générales mentionnées sur le site il y’a marquer que un retrait ne doit pas dépasser 48 heures pour la validation, pouvez vous m’aidez svp à récupérer mes gains

Dear levishyska,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello and thank you for responding to my complaint, this is my first time playing at this casino and this is my first withdrawal, my account is verified with my

French identity document (it is not an Albanian account but French, because I am currently on vacation in Albania), I have accumulated my winnings with the good south provided by the casino, I hope I have answered clearly and loudly to your questions.

Have a good day

Bonjour et merci d’avoir répondu à ma plainte, c’est la première fois que je joue sur ce casino et c’est mon premier retrait, mon compte est verifier avec ma

piece d’identité française( ce n’est pas un compte albanais mais français, car je suis en vacances actuellement en Albanie), j’ai accumuler mes gains avec le bon sud fournis par le casino, j’espère avoir répondu claire et fort à vos questions.

bonne journée

Thank you very much for your reply, levishyska. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post here a screenshot of your withdrawal history.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good evening, I sent you an email with all the information about me.

Have a good day

Bonsoir, je vous ai envoyer un mail avec toutes les informations me concernant

bonne journée

Thank you very much, levishyska, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you levishyska for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GoldenLion.bet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you peter

Merci Peter

It is 24 and the Goldenlion.bet casino still has not made the payment. Especially not to play on this casino

On est le 24 et la casino Goldenlion.bet na toujours pas effectuer le paiement. Surtout à ne pas joué sur ce casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

today is 21 working days, the withdrawal is not always carried out. Following my discussion by chat with an agent of the casino, they removed the possibility of contacting them by chat. I don't think I'll ever get my money. Can you report this casino as an organized gang scam

aujourd’hui, fait 21 jours ouvrables, le retrait n’est pas toujours effectué. Suite à ma discussion par tchat avec un agent du casino, ils m’ont enlever la possibilité de les contactez par tchat. Je pense que je vais jamais avoir mon argent. Pouvez vous le signalez ce casino comme une escroquerie en bande organisée

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter