LeoVegas Casino ES - O jogador está solicitando o reembolso de seus depósitos.

I have played in the casino and I have been making deposits in this casino and more online casinos I suffer from compulsive gambling and I am claiming my lost money since I do not control myself and I have complaints about my gambling problem and I am going to send all the documents that I have in This casino did not want to return my money, they have not even wanted to attend to me, they are thieves the first time I talk about the money I lost and that I have problems and that they should not even let me open an account since I have the documents. They have stopped answering Please, I ask for help since I am on the street and I don't even have enough to survive. I just want my money back to be able to pay my expenses. I don't have the strength or desire to live. I am asking for help and I hope you have some answer

Yo he jugado en el casino y he estado haciendo dipositos en este casino y más casinos online sufro de ludopatia y estoy reclamando mi dinero perdido ya que no me controlo y tengo denuncias de mi problema de juego y voy a enviar todos los documentos que tengo en este casino no me han querido devolver mi dinero ni si quiera me han querido atender son unos ladrones a la primera que hablo del dinero que perdido y que tengo problemas y que no me deberían dejar ni si quiera abrir una cuenta ya que tengo los documentos me han dejado de contestar Porfavor pido ayuda ya que estoy en la calle y no tengo ni para sobrevivir solo quiero que me devuelvan mi dinero para poder pagar mis gastos no tengo fuerza ni tengo ganas de vivir estoy pidiendo ayuda y espero que tenga alguna respuesta

Hello Sefyu24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LeoVegas Casino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did request for self exclusion in this casino? How much money did you deposit since your request? Is your casino account currently still open? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It's been a week since I talked to the casino but no

They listened to me and ignored me as if nothing had happened and I say this because I have been sued for gambling since March and I have deposited 5 thousand euros in that casino

Hace una semana que hable con el casino pero no

me hicieron caso y pasaron de mi como si nada y digo esto porque estoy denunciado del juego desde marzo y he dipositado 5 mil euros en ese casino

Hello Sefyu24,

Can you please clarify if you did request for a self exclusion directly in this casino? If yes, when exactly and how much did you deposit since then? If not, what is the reason of requesting any kind of refund?

Dear Sefyu24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have self-exclusion documents since March and I have lost a lot of money Please help me with it

Tengo documentos de autoexclusión desde marzo y he perdido mucho dinero Porfavor pido que me ayuden con ello

Hello Sefyu24,

Please send your self-exclusion request and the confirmation of it to nikolas.b@casino.guru as proof that you really did exclude your account in LeoVegas Casino.

Dear Sefyu24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't have that proof that they ask me since when they did it they did it and I couldn't enter again I don't know because they can't do it

No tengo esa prueba que me piden ya que al hacerlo lo hicieron ellos y no podía entrar de nuevo Nose porque ellos no pueden hacerlo

Hello Sefyu24,

How exactly did you request for self-exclusion? Please understand that without the proof you did contact the casino, we can do nothing and we will be forced to close the complaint.

I have had to notify them from the page's chat and tell them about the problem I have and they did not want to listen to my complaints or answer me, they have treated me as if I were nothing

Yo he tenido que avisarles desde el chat de la página y comentarles el problema que tengo y ellos no quisieron escuchar mis quejas ni responderme me han tratado como si no fuese nada

Hello Sefyu24,

I'm really sorry but without any kind of evidence that you actually did request for self-exclusion, our hands are tied. If you would have at least the transcription of the chat that would be enough proof but we can't contact the casino without zero evidence, they could simply claim anything and we would have nothing to argue with.

You can still try to contact the licensing authorities of the casino as they might be able to help you out.

Is there anything else we could assist you with? If not, we will be closing the complaint.

Dear Sefyu24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have not let me take any type of evidence, they have closed my account directly

ellos no me han dejado coger ninguna tipo de prueba ellos me han cerrado directamente la cuenta

Dear Sefyu24,

Your whole complaint is regarding the casino ignoring your self-exclusion request and when I request the evidence you claim that there is no evidence as the casino blocked you right away?

I'm sorry but as I said before, without the evidence of your request we can't proceed in resolving the issue. Please try to contact the licensing authorities as the might be the last one to assist you.

The complaint will be now closed due lack of evidence.

Best regards,

Nick