Lukki Casino - Os ganhos do jogador foram confiscados.

Never in my life i have been in such scam, this is a warning for everyone that sees this and hopes to avoid casinos like lukki.

I basically got offered a deposit bonus of 350%, and made a deposit of 62 usd with a total of 280 ish, i played live games and ended with a few slot buys. After reaching the wager requirements, i decided to withdraw at 5450. They asked me to do the verification process which i successfully did, and waited about a day where i saw my initial deposit (62 usd) credited to my account and my withdraws was rejected and snached out of my account. When i asked them what happend, they told me that the money was taken away from my account bacause i bet higher the mount of what i was supposed to.

I have been gambling about 15 years and never been in such robbery before, whereever i play, if i get a bonus and my max bet exceed the limit, the system never let me bet, but with this, they let you bet and steal your money after you win.

The most horrible experience and robbery.

Dear whateverr,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Bonus T&Cs and I found this:

Unless otherwise specified in the individual Promotion Terms and Conditions, the maximum bet allowed to be placed whilst a bonus is in its active wagering requirement phase is 5 USD/EUR/CHF/USDT/USDC, 8 AUD/CAD/NZD, 50 NOK, 100 ZAR. This includes any bet placed whilst the bonus wagering conditions have not yet been completed, and applies to all free bonuses, deposit bonuses, free spins winnings and loyalty scheme bonuses. The maximum bet allowed whilst wagering towards an active bonus with cryptocurrency will be the equivalent of 5 USD at the exchange rate average on the day of the bets. Maximum bet limit includes bet doubling after a game round has been completed as well as bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Dear whateverr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.