Magic Win Casino - O pedido de retirada do jogador está atrasado.

I made a withdrawal request on 26th April from my account. Thw account us verified and it stated a it could take a few days. I recieved a confirmation email with a transaction id. This email stated it could between 7-21 working business days as they were reviewing my gaming history. I waited until the 21 days had passed and sent an email and the reply they sent was this.

Thank you for your transaction with us. Please be advised that it is currently being reviewed as a part of our routine security checks. These measures are in place to protect your interests and ensure transactional accuracy. Your understanding is greatly appreciated during this process. We will promptly notify you once we have finalized the review.

I have read alot of bad feedback since this issue arises online about issues with withdrawals feom magic win. It would be much appreciated if you could advise me to get a resolution to my issue.

Many thanks 666kingdevil

Dear 666kingdevil,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your withdrawal request to katarina.d@casino.guru? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Katarina

Hi I have sent the email with an attachment of the confirmation email I received from magicwin confirming my withdrawl amount. Many thanks

Dear 666kingdevil,

thank you for your email.

Have you received your funds, please?

Looking forward to your reply,

Katarina

Dear 666kingdevil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I've still not recieved my withdrawn funds and I have also sent another email which I have had no response to from magicwin.

Thank you for your reply, 666kingdevil. Unfortunately, I would like to inform you that since this casino has 70+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.

All the best,

Katarina