NineCasino - Jogador enfrentando problemas de saque no Ninecasino.

Hello, I'm Ricardo and I'm submitting this complaint because I've tried withdrawing my winnings from Ninecasino without success. I attempted to cash out my €151.01 through Skrill, but the page remained completely blank. I also tried a bank transfer, facing the same issue of a blank page. Neither my mobile phone nor my computer worked in this regard. I reported the situation to customer support and as you can imagine, they were unable to resolve it. At this point, I am at a loss for what to do next. I've already emailed Ninecasino providing a bank statement so that they could transfer the €151.01 directly to my bank account. I also shared my Skrill email address. Up until now, I'm still waiting for a response from Ninecasino. If Ninecasino doesn't pay me my €151.01, I'll never deposit any money into this casino again.

Olá, sou o Ricardo e estou a enviar está reclamação porque já tentei retirar os meus ganhos no Ninecasino. Tentei retirar os meus 151,01€ pelo Skrill e não consegui, a página só ficava toda em branco, tentei também por transferência bancária e também não deu certo, ficava tudo em branco. Usei o telemóvel e também o computador. Expliquei no apoio ao cliente a situação e como podem imaginar não resolveram a situação. Eu já não sei o que fazer, já enviei e-mail ao Ninecasino, com um extrato bancário para eles me transferirem os 151,01€ para a minha conta bancária, enviei também o meu e-mail do Skrill. Até agora estou a aguardar resposta do Ninecasino. Se o Ninecasino não me pagar os meus 151,01€ jamais voltarei a depositar quaisquer valores neste casino.

Hello ricardo777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, my Ninecasino account has finally been verified. I had to try several times and use an anonymous separator to be able to make the withdrawal request. My account was verified when I made the withdrawal request.

All the bets I made at Ninecasino were in real money, I didn't use the bonus. I had to cancel the bonus before I could even withdraw.

It was yesterday that this whole situation occurred, the first person who helped me in customer support was a lady who doesn't know how to work, I had a lot of difficulty explaining to her the problem with the page being blank when I made a withdrawal on the Ninecasino website and application. I couldn't even get it on my computer. It was only the second person who helped me in customer support, hours later, who actually helped me with the problem. The withdrawal of my €151 to my Ninecasino account has been sent and I should receive it via Skrill. The account is verified, even customer support confirmed this. So far I haven't received my money, I'm waiting for Ninecasino to pay the €151.

Olá, a minha conta no Ninecasino foi finalmente verificada. Tive que tentar várias vezes e usar um separador anónimo para conseguir fazer o pedido de saque. A verificação da minha conta ocorreu quando fiz o pedido de saque.

Todas as apostas que fiz no Ninecasino foi em dinheiro real, não cheguei a usar o bónus. Tive de cancelar o bónus antes mesmo de fazer o levantamento.

Foi ontem que ocorreu toda esta situação, a primeira pessoa que me atendeu no apoio ao cliente foi uma senhora que não sabe trabalhar, tive imensas dificuldades para explicar a ela do problema de a página ficar em branco quando eu fazia o saque no Ninecasino, website e aplicação. Nem mesmo conseguia no meu computador. Só a segunda pessoa que me atendeu no apoio ao cliente, horas mais tarde, que realmente me ajudou com o problema. O levantamento dos meus 151€ na minha conta do Ninecasino foi enviado e deverei receber pelo Skrill. A conta está verificada, até o apoio ao cliente confirmou isso. Até agora não recebi o meu dinheiro, estou a aguardar que o Ninecasino pague os 151€.

Hello Casino Guru, I have already received my €151 from NineCasino through Skrill. I hope to be able to count on the casino in the future. Thanks.

Olá Casino Guru, já recebi os meus 151€ do NineCasino através do Skrill. Espero poder contar com o casino no futuro. Obrigado.

Dear ricardo777,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru