Playzilla Casino - O jogador tem dificuldades com a verificação do extrato bancário.

I've been trying to verify my account for a month now. My ID was approved, then after 14 days, my address was also approved. But I'm now facing a huge difficulty verifying my bank statement. I've submitted statements for several months, including the current one, and they keep rejecting it. I've contacted support to find out EXACTLY what's needed and they said they need an unaltered bank statement in pdf format - which is exactly what I sent. However, they AGAIN rejected it and I don't know what else to do.

Eu estou tentando fazer a verificação da conta a um mês , meu documento foi aprovado, depois de 14 dias aprovaram o endereço agora tá uma dificuldade enorme de verificar o extrato da minha conta bancária. Já enviei de vários meses do mês atual e eles continuam recusando o extrato, entrei em contato pra saber o que é preciso EXATAMENTE e eles disseram que precisa do extrato sem alterações em pdf e foi o que eu enviei e NOVAMENTE recusaram não sei mais o que fazer.

Hello ThaySilva2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Is the bank statement the last one not approved by the casino? When was the last time you spoke to them what was it about?

Looking forward to your answer.

Regards,

Nick

Some days I even asked for the account to be deleted because you do that so you don't have to pay the player. I had 2500 to withdraw, I lost everything and you didn't check. So I don't recommend this casino, don't put your money in because you will win but you won't withdraw.

Tem dias já até pedi a exclusão da conta porque vcs fazem isso pra não ter que pagar o jogador. Estava com 2500 pra sacar perdi tudo e vcs não fizeram a verificação. Então não recomendo esse cassino não coloquem seu dinheiro porque vcs vão ganhar mas não vão sacar.

Hello ThaySilva2,

As long as you have lost your balance, we will be forced to close the complaint. Please keep in mind that the casino is not responsible for any loss occurred during the verification process as it is up to the player whether you play or not with it.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick