1000 Spins Casino - O jogador ainda não recebeu os seus prémios.

I am submitting a complaint regarding 1000spins.com for an unpaid withdrawal of £800.

I requested this withdrawal on the 11th (insert month/year). As of today, the withdrawal remains pending.

This is my first withdrawal from the casino. I understand that verification (KYC) procedures may apply; however:

I have not been informed that any further documents are required.

I have submitted identification.

I have not been given any clear timeframe for completion.

Support repeatedly states the withdrawal is "under review as part of standard procedure."

When asked for a timeframe, they state they "cannot provide one."

I cannot find any verifiable licence number displayed on the website.

I have contacted support multiple times and only receive generic responses with no specific information about what stage the review is at or whether anything is outstanding from my side.

At this point, the lack of transparency and absence of licensing information is concerning.

I am requesting assistance in obtaining:

Confirmation of whether my account requires KYC verification.

Clear information on what (if anything) is pending.

Processing of my £800 withdrawal without further unnecessary delay.

I am willing to provide any legitimate documents required, but I cannot do so unless I am clearly informed what is needed.

I have screenshots of my withdrawal request and support conversations and can provide them upon request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DottyW73,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DottyW73,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The issue remains unresolved and it’s been more than two weeks since the withdrawal request. Please can you intervene where possible to take this matter forward?

Kindest regards

Lisa Williams

• The current status of my complaint

• Whether the casino has responded

• The expected timeframe for the next update

• Whether you believe this case is progressing toward resolution

The withdrawal in question is £800, and the casino continues to state it is "processing" while it does not appear in my account history. I am increasingly concerned.

Based on your experience, are you likely to be able to assist in recovering my winnings if the casino continues delaying, or should I now escalate to the relevant regulator or payment provider?

Dear DottyW73, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Good morning

In response to your questions, I have seemingly passed verification.

This is my first withdrawal attempt with this casino. The deposit did have a wagering requirement which was completed it took several hours to complete once I knew the wager required was completed I asked for the remaining balance to be withdrawn. I have over 40 screenshots and several emails to send to you over the weeks of trying to communicate with 1000 spins. The winnings were accumulated through slots at the casino. As i can only upload one screen shot at a time and I will forward the rest inclusive of emails to customer services to your email address

Dear DottyW73, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

The exact date of the withdrawal is clearly displayed in the screenshots you have been sent via here and also by email??? Withdrawal date is clearly visible as February 11th 2026??? Again this is the first withdrawal request as previously stated above?? Current status of withdrawal continues to be processing again as stated in screenshots sent to you?? Are you actually taking in any information being sent to you or is this a waste of my time also? screenshot submitted again will anybody do anything about this website? Why does it take you 5 days to respond? When you do respond it’s with the same questions already answered. I am taking the time to email you as requested and that has been unacknowledged??? Please take time to re read the complaint before asking the same questions over and over the withdrawal process would be to my debit card used to make the deposit in the first place. The point is the amount owed to me remains outstanding and you are no further with your investigation?!

Each response takes Casino Guru 6 days to answer its as long as waiting

for the winnings from the Casino you log the complaint against?? This complaint started over two weeks ago and then you don’t acknowledge further information requested by email??

Dear DottyW73,

Thank you for your message and for the information you have provided. I understand that the situation is frustrating, and I sincerely apologize if our responses seemed delayed or repetitive.

Please note that we are currently handling a large number of complaints, which may occasionally cause some delays in our replies. Nevertheless, we are doing our best to review each case carefully and respond as quickly as possible. Your complaint is important to us, and it is being actively reviewed.

I truly appreciate the time you have taken to provide screenshots and additional details.

Thank you very much for your patience and cooperation. I will update you here as soon as there is any progress.

Karla

Dear DottyW73,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Lala jean.s@casino.guru . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Also please if you used different email to send your files i cant acces them Please resend the screenshots to karla.m@casino.guru and I will forward them to resolver.

Kind regards,

Karla Mayfly

Thank you Karla your help is much appreciated I can add screenshots to the email associated with this account apologies the screenshots may have gone from my main running AOL account alternatively I can upload them to here there’s over 40 screenshots?

Dear DottyW73,

It’s a pleasure to e-meet you. My name is Lala, and I’ll be handling your complaint moving forward.

As part of our standard procedure, I would normally invite a representative from 1000 Spins Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

Additionally, I want to be transparent that 1000 Spins Casino currently holds a low safety rating and has a poor track record in addressing player complaints. While this means the likelihood of a favorable response may be limited, I have reached out to their official support team through available channels to request assistance with your issue. I am awaiting their reply and will keep you informed of any updates.

Thank you for your understanding and patience throughout this process.

Best regards,

Lala

Many thanks to you Lala for your help and time, hoping for a resolution soon thank you.

Hello is there any update from the casino as it’s been a week since the last response of it being passed to a complaint handler? Thanks in advance the payment is still pending and they are as usual spinning the same script about high level of withdrawals for the finance team??

Hello, DottyW73. I did not receive any reply from the 1000 Spins Casino yet.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for update