18bet Casino - A verificação do jogador está atrasada.

Hi I signed up and then I made a deposit of 129 € Without bonus and then I won and then I made a withdrawal of 800 € once I made the withdrawal they asked me for a lot of documents and in addition they also asked me for a selfie of me with the document saying that for the verification of the documents the timing and 48 hours have passed 6 days and still have not done the verification of the documents ??? thanks

Ciao ho mi sono iscritto e poi ho fatto un versamento di 129€ Senza bonus e poi ho vinto e allora ho fatto un prelievo di 800€ una volta fatto il prelievo mi hanno chiesto un sacco di documenti e in più mi hanno anche chiesto un selfie di me con il documento dicendo che per la verifica dei documenti la tempistica e di 48 ore sono passate 6 giorni è ancora non hanno fatto la verifica dei documenti???grazie

Hello Giuseppe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 18Bet Casino. Please allow me to ask you a few more question before we would make any further steps.

How long have you been trying to verify your account? Did you sent your documents to the casino's support or uploaded it directly to your casino account?

Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Hello thanks for the support they sent me the account confirmation email and the withdrawal has been approved I have some doubts about the credit but I will keep you updated !!!

Ciao grazie per il supporto mi hanno mandato l’email di conferma account e il prelievo è stato approvato ho qualche dubbio sull’accredito ma vi terrò aggiornati!!!

Dear Giuseppe,

Is there any update regarding the payment? Did it arrive?

Dear Giuseppe,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be closed as rejected.

The complaint will be now rejected for the above mentioned reason.