1Bet Casino - A retirada do jogador foi adiada na 1Bet.

I won a large amount at 1Bet and requested a withdrawal on June 26, 2025.

According to support, the payout was supposedly approved and is "on its way," but the payment provider has not received anything to date.

When I asked, I was simply told to "contact the payment provider" without providing any proof of payment or transaction ID.

I have backed up all documents, including chat histories. I hereby request that 1Bet finally confirm the withdrawal transparently or process it correctly.

If no solution is found, I will be forced to consider legal action and report on other platforms.

Ich habe bei 1Bet einen größeren Betrag gewonnen und die Auszahlung am 26.06.2025 beantragt.

Laut Support wurde die Auszahlung angeblich genehmigt und sei „unterwegs", doch beim Zahlungsanbieter ist bis heute nichts eingegangen.

Auf meine Nachfrage wurde mir lediglich gesagt, ich solle mich „an den Zahlungsanbieter wenden", ohne einen Zahlungsnachweis oder Transaktions-ID zu liefern.

Ich habe alle Unterlagen gesichert, darunter auch Chatverläufe. Ich fordere 1Bet hiermit auf, die Auszahlung endlich transparent zu bestätigen oder korrekt durchzuführen.

Sollte weiterhin keine Lösung erfolgen, sehe ich mich gezwungen, rechtliche Schritte zu prüfen und auf weiteren Plattformen zu berichten.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Could you please explain when you requested a payout, and what the status of the transaction is in your payout history? (If possible, share a screenshot)
• Have you used the same payment method to successfully withdraw winnings from the casino in the past?
• Could you please share with me your communication with the casino regarding the issue supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Tomas,

Thank you for your feedback.

Here are the answers to your questions to help you better assess the situation:

1. Verification:

Yes, my 1Bet account has been fully verified. All documents have been submitted and successfully confirmed.

2. Withdrawal request & status:

I requested the withdrawal on June 26, 2025. The transaction is marked as "approved" in my withdrawal history (see screenshot attached). However, the money has not yet been credited to my account.

3. Payment method:

Yes, I have successfully received withdrawals from the casino using the same payment method before.

4. Communication with the casino:

I contacted 1Bet support several times. The response was always that the withdrawal had been approved and that I should please be patient. I've attached screenshots of the communication.

5. Payout status:

As mentioned, the withdrawal was requested on June 26, 2025. The amount has not yet been credited to my account.

I hope this information helps. Thank you for your support in this case!

Best regards

nickname

******

Attachment: Screenshots of the payout history + chat with support

I have sent you everything by email.

Hallo Tomas,

vielen Dank für Ihre Rückmeldung.

Hier sind die Antworten auf Ihre Fragen, damit Sie die Situation besser einschätzen können:

1. Verifizierung:

Ja, mein Konto bei 1Bet wurde vollständig verifiziert. Alle Dokumente wurden eingereicht und erfolgreich bestätigt.

2. Auszahlungsanfrage & Status:

Ich habe die Auszahlung am 26.06.2025 beantragt. Im Auszahlungsverlauf ist die Transaktion als „genehmigt" markiert (siehe Screenshot im Anhang). Das Geld ist jedoch bis heute nicht auf meinem Konto eingegangen.

3. Zahlungsmethode:

Ja, ich habe bereits zuvor erfolgreich mit derselben Zahlungsmethode Auszahlungen vom Casino erhalten.

4. Kommunikation mit dem Casino:

Ich habe den Support von 1Bet mehrfach kontaktiert. Die Antwort war immer, dass die Auszahlung genehmigt wurde und ich mich bitte gedulden solle. Ich habe Screenshots der Kommunikation beigefügt.

5. Auszahlungsstatus:

Die Auszahlung wurde wie erwähnt am 26.06.2025 beantragt. Der Betrag wurde bisher nicht auf meinem Konto gutgeschrieben.

Ich hoffe, diese Informationen helfen weiter. Vielen Dank für Ihre Unterstützung bei diesem Fall!

Mit freundlichen Grüßen

nickname

******

Anhang: Screenshots vom Auszahlungsverlauf + Chat mit dem Support

Ich habe Ihnen alles per E-Mail zukommen lassen.

Now the casino has just canceled my withdrawal!!

Jetzt hat soeben das Casino einfach meine Auszahlung storniert!!

They keep canceling my withdrawal, claiming technical problems and putting me off.

Sie stornieren ständig meine Auszahlung und behaupten technische Probleme und verströsten mich.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Vanessa,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 1Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Attila,

Please note that the transaction mentioned by the player in their complaint was unsuccessful due to a technical issue with the provider. Consequently, the amount was automatically returned to the player’s gaming account.

The relevant team promptly communicated this to the player and advised them to initiate a new withdrawal request using a different payment method. The player followed this guidance, and the new withdrawal was approved and processed successfully on our side.

At this point, the funds should already be available in the player’s payment account, or they will be shortly.

Best regards,

1Bet Casino

Dear Vanessa,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Dear VanessaRegina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru