1Red Casino - Jogador enfrenta problema de retirada atrasada.

Delayed withdrawal

Currently have a withdrawal pending for £1500. It has now been pending for 67 hours. I also have an account balance of £13008.58. I'm continue to get fobbed off with excused that it's being.progtessed... it's being.worked out.. it needs checked.my finance. You will get it very soon. Continual excuses. Only one withdrawal allowed at a time. Now they tell me the within is in.the queue. I would like all.funds and.current balance withdrew

Dear Eloud,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Yes I am fully verified. I have been told multiple times it was being processed should not have to chase this withdrawal when their time.li.it is 0-48hrs

Balance is now 21,587.98. Still no sign of withdrawal now pending for 5 days and all I keep being.told is it's being worked on and will be with you very soon. Can u please.progress this

Thanks for the explanation and your update.

• Has the casino processed one or more of the withdrawals you requested?
• If the issue persists, could you please share your recent correspondence with support or live chat?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hi yes I received withdrawal over 1.week late but currently have one pending so please stay open until I receive the rest

Dear Eloud,

Thank you very much for the update. We will keep this complaint open until you confirm the rest of your withdrawals have been successful.

Please keep me informed about any further developments.

Yes got them all but unfortunately played through a high balance due to rigged games

Thanks for your reply.

How much have you managed to withdraw altogether since starting the complaint?

May we consider the issue resolved?

Please let me know.

Dear Eloud,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru