1Red Casino - O pagamento do jogador foi atrasado.

Waited 2 weeks for the withdrawal

It is not fair ,as the take a deposit in seconds .

It is advertised as "fast withdrawals"

On other casinos the money comes in within 3 hours maximum

Dear claudiucc91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear claudiucc91,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello

Thanks for taking the time to help me with my issue.

And to answer your question!

No I haven't received the money yet.

Thank again!

Dear claudiucc91,

Can you please advise if it's your first ever withdrawal and if your account is already fully verified?

Additionally, please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Regards,

Nick

Good Morning

Yes my account has been fully verified

And yes it is my first ever withdrawal !

Thank you claudiucc91 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you

Dear claudiucc91,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 1Red Casino representative to join this conversation.

Dear 1Red Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear CasinoGuru Team,

We would like to provide an update regarding the withdrawal request of player.

The player's withdrawal has been successfully processed, and we have also provided the RRN (Retrieval Reference Number) so that they can contact their bank for further details regarding the transaction. The player has received our message and has read it.

Since then, we have not received any further communication from the player. As the payout has been successfully completed on our end, we are now waiting for the player’s update on whether the funds have been received.

Best regards,

1Red Casino Team

Good Morning

The reason I am done responding to any further email,it's because I have responded and successfully complied with everything that 1red has requested from me.

And about the RRN ,i was also given one on the 24th February,saying that my withdrawal was processed and that I should contact my bank.

I have done that and no sign of any sort of payment coming in.

It has now been over 1 month.

Dear claudiucc91,

Could you please send me a statement from the bank, regarding mentioned transaction?

Thank you.

Please find attached the conversation that I had with my bank.

I don't understand the reason why I haven't received the money yet.

I have complied with everything that 1red has asked from me

Every time I have asked them that,they just reply very formal ,but essentially not giving me an answer.

I have reached the point where I don't think that I will ever get that money

What do you think ?

Dear 1Red Casino,

Could you please send me evidence, that the transaction has been processed on your end to miroslava.d@casino.guru .

Thank you.

Dear Casino Guru Team,

We would like to inform you that the requested transaction reference has been sent to at miroslava.d@casino.guru.

If you require any additional details or further assistance, please do not hesitate to contact us.

Best regards,

1Red Casino Team

Dear 1Red Casino,

Would you be able to provide evidence other than the RRN, since it seems like player's bank has a problem confirming it?

Thank you.

Dear Mirka

Thank you very much for trying to help me

After more than 2 months since I requested the withdrawal,they have finally come up with an email saying it has been cancelled,as I didn't meet the right criteria for the payment card,apparently 🤨

So they refunded the withdrawal back to the 1 red account.

After 2 days of keeping on trying to find a way to withdraw my money,the only options they had was via bank transfer,which I never understood how it worked ,and a bunch of bitcoin options which I don't have access to.

Anyway,I decided to just play the money away since I wasn't going to be able to withdraw it anyways.

I think I've learned a lesson not to ever join a website before checking on their withdrawal terms and conditions.

I will most definitely never use their site again and wouldn't recommend it to anyone!

Thanks again for your effort!

Thank you for your reply, claudiucc91.

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru