1Red Casino - O pagamento do jogador foi atrasado.

I have tried four times to withdraw my winnings with two different bank accounts and each time 1red keep saying electronic fault. My account is fully verified too! What do I do? The amount is £200. I even tried a smaller amount and didn’t work.

They are not processing my request. And operator keeps saying try again?? Are they scamming me?

1red2.com

Dear Bubbaroo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

We would like to express our heartfelt apologies for the inconvenience you are currently experiencing. We fully understand the frustration and disappointment that this situation may have caused you, and we want to assure you that your feelings are valid and acknowledged. 

Regrettably, the withdrawal of funds was not successfully processed due to unforeseen systemic issues that were beyond our control. Please rest assured that we are committed to resolving this matter as swiftly and efficiently as possible. Your feedback is invaluable to us, and we will certainly take your concerns into consideration as we work to improve our services.

At this moment, your request is actively being reviewed by our dedicated financial department. We kindly ask for your patience as they conduct a thorough verification process to ensure that everything is handled correctly. We appreciate your understanding during this time and are hopeful for a resolution soon. Thank you for your cooperation.

4 times i have tried to withdraw and keeps getting cancelled

Dear Bubbaroo, has the casino informed you when the current issue is expected to be resolved?

Do you currently have any pending withdrawals showing in your account?

Have you met wagering requirements?

Are you attempting to withdraw using the same payment method that you used for your deposit?

Hi,

They asked I attempt the withdrawal again for the 5th time which I have done.

This is my only withdrawal. I have none outstanding. I have met wagering requirements as I did not use bonus money.

I am withdrawal same method as I used to deposit.

Dear Bubbaroo, do I understand correctly that the fifth withdrawal attempt has not been canceled yet?

Correct. It is currently pending.

Dear Bubbaroo, kindly update us on any further developments regarding the withdrawal request's status.

l finally got my payout after many threats and bad reviews.

Dear Bubbaroo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru