1win Casino - A desistência do jogador está atrasada.

I have VIP status at 1win Casino, and there is a balance of 11,662 USDT in my 1win gaming account. However, I submitted two withdrawal requests via the crypto method—which typically takes 30 minutes to process—but it has already been two days, and the requests remain pending.

When I spoke to customer support, they did not provide a valid reason.

My account's KYC is also complete. Please help me.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

I am VIP player of 1win casino, My account is already fully verified, my KYC was completed,

yet my withdrawal got cancelled and every withdrawal request I make gets rejected. I withdrew using crypto method which takes 30 minutes to complete.

I spoke to customer support but they did not provide me any solution.

Hello,

I understand your frustration regarding the pending withdrawal requests from your 1win Casino account, especially given your VIP status and the significant balance of 11,662 USDT. It's concerning that the requests have been pending for two days, especially since crypto withdrawals typically process within 30 minutes.

I appreciate that you have completed the KYC process, which should facilitate smoother transactions. The lack of a valid reason from customer support is certainly not what you should expect.

I will escalate your case to ensure it receives the necessary attention. We will work to resolve this issue as quickly as possible and keep you updated on any progress.

Thank you for your patience.

Hello,

We understand your frustration regarding the pending withdrawal requests from your 1win account, especially given your VIP status and the typical processing time of 30 minutes.

To expedite the resolution, please send an email to security@1win.social detailing your issue, including your account information and the withdrawal requests. This will help our security team investigate the matter more effectively.

Thank you for your patience, and we hope to resolve this for you soon.

Dear Player, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Have you made any successful withdrawals before?

· Could you please attach a screenshot of your pending withdrawal?

Thank you once again for your patience and cooperation

Best regards,

Attila

Yes I made successful withdrawal before.

I attached all screenshots 👇

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello bleshkumar123,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 1win Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello!

To process the specified transaction, the client needs to complete a standard account verification. Please contact the Security Team via email — this is a routine procedure designed to protect your account and ensure proper processing of all financial operations. The verification process takes from 14 to 30 days. Until it is completed, withdrawals will be temporarily restricted. Once the verification is finished, the limitations will be removed and all transactions will proceed in the usual way.

We kindly ask the player to reach out to the Security Team at security@1win.social using the email linked to the account and include their ID in the message for verification purposes. As of now, we have not received any request from the client, therefore withdrawals remain temporarily suspended.

I did email to security department

my withdrawal didn't received yet😞

Dear 1win Casino Team,

I would appreciate it if you could provide clarification regarding the current status of the player's account. Is it fully verified? Additionally, are there any restrictions in place at this time? Thank you for your attention to this matter.

Hello!

The player's account has been successfully verified, and all restrictions have been lifted. The withdrawal has been processed successfully. If you have any more questions or need further assistance, feel free to reach out. Thank you!

Dear 1win Casino,

Thank you for your update.

Dear bleshkumar123,

Could you kindly provide us with an update? Have you successfully received your withdrawals?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bleshkumar123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia