1win Casino - A desistência do jogador foi adiada.

I have a withdrawal of 4000 EGP from 1Foz Casino that was made 35 days ago, and the casino gave me a fake verification number (2999495406). I contacted my eMoney wallet customer service, and they officially confirmed that this number doesn't exist in their system and no money has been received. I have an official account statement (PDF) proving that not a single penny has been deposited in the last 35 days, and the casino's support team is stalling and giving automated replies. They are delaying the return of the money in person.

عندي سحب بقاله 35 يوم فقط 4000 جنيه من كازينو 1فوز، والكازينو مديني رقم الاختيار وهمي (2999495406). أنا كلمت آند خدمة عملاء محفظتي (إي ماني) لتحضيروا لي رسميا إن رقم مخصص ده مش موجود في السيستم بتاعهم ومفيش أي فلوس وصلت. معايا كشف الحساب الرسمي PDF بيثبت إن مفيش مليم دخل طول الـ 35 يوم، ويدعم الكازينو بيمااطل وبيرد بردود تلقائية. تأخروا لأجلهم على إرجاع الفلوس يداً."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Identity verification (KYC): Yes, my account is fully activated and I have submitted the required identification documents.

Games I played: All my winnings came solely from sports betting.

Bonuses: I played with my own real deposit money, without using any bonuses.

I look forward to helping you resolve the issue soon. Best regards!

​التحقق من الهوية (KYC): نعم، حسابي مفعل بالكامل وقمت بتقديم وثائق الهوية المطلوبة.

​الألعاب التي لعبتها: كل أرباحي كانت من خلال رهانات الرياضة فقط (Sports Betting).

​المكافآت (البونص): لعبت بأموال الإيداع الحقيقية الخاصة بي، ودون استخدام أي بونص.

​أتطلع لمساعدتك في حل المشكلة قريباً. مع أطيب التحيات!

Dear LidoAhmed2026

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear LidoAhmed2026,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

I’m sorry to hear about the difficulties you’ve experienced. If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I’m also inviting a representative from 1win Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear 1win Casino,

Please provide detailed information regarding the player’s issue. Specifically, we would appreciate an explanation as to why the payment via eMoney has not been processed.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Hello!

We apologize for the inconvenience regarding your withdrawal of 4,000 EGP. We understand how frustrating this situation can be.

If the funds have not been received, please provide a recent account statement from the date of the withdrawal. This will help us expedite the investigation and ensure your funds are returned.

Thank you for your patience, and we will do our best to resolve this matter as quickly as possible.

Dear 1win Casino,

Thank you for your response.

The player has now provided the requested account statement. Could you please review the document and continue your investigation regarding the withdrawal of 4,000 EGP made via eMoney?

Once your review is complete, please update the player on your findings and any next steps regarding the withdrawal.

Thank you in advance for your cooperation. We look forward to your response.

Hello, unfortunately, screenshots of the statement won't work for us; we need the statement in PDF format. Could you please email it to us at support@1win.pro?

Hello Maria and 1win Representative,

​I have just sent the official PDF bank statement directly to support@1win.pro from my registered email address, exactly as requested.

​Please check your inbox and proceed with resolving the 4,000 EGP withdrawal issue.

​Thank you.

Dear 1win Casino,

The player has now provided the requested account statement again. Could you please proceed with the investigation of the player's withdrawal?

Once your review is complete, please update the player on your findings.

I have submitted all the requested bank statements in PDF format to 1win support multiple times, covering the entire period from June 13, 2026 to August 10, 2026.

ﻻ

However, she started stalling, requesting repeated personal statements and making excuses without resolving the issue or implementing my £4000 withdrawal campaign.

Can you broadcast and verify this with a 1win representative live?

Thank you for your support!

لقد أرسلت جميع كشوفات الحساب البنكية بصيغة PDF المطلوبة لطلبها إلى دعم 1win عدة مرات، وهي تغطي الفترة بالكامل اعتبارًا من 13 يونيو 2026 وحتى اليوم 10 أغسطس 2026.



ومع ذلك، بدأت في المماطلة وطلبت الكشوفات الشخصية مكررة واختلاط الأعذار دون حل مشكلة أو تنفيذ حملة السحب الخاصة بي 4000 جنيه.

هل يمكنك البث والتحقق من هذا الأمر مع ممثل 1win مباشرة؟

​شكراً لك على دعمك!

Dear LidoAhmed2026

If there is any new information or any updates regarding the payment, please let us know.

Dear 1win Casino,

As the player stated, according to Casino Support, the payment has not been processed due to an issue on the payment service provider's side.

If you have any new findings regarding the payment, could you please provide us with further information so that we can proceed with our investigation?

Thank you very much in advance.

Hello,

Thank you for your update. We understand your frustration regarding the delay with your funds.

We have sent you an email regarding this matter. Please check your inbox and respond to us with any necessary details so we can escalate your complaint and apply pressure for a resolution.

We appreciate your patience and are here to assist you.

Dear LidoAhmed2026,

If you have any new information or updates regarding the payment after providing the casino with all the necessary information, please let us know.

Thank you in advance.

Dear Maria,

Thank you for following.

I assure you that I have not received the withdrawal amount of 4000 Egyptian pounds yet.

In addition, 1win Casino requested a recent wallet statement from AskGamblers, and I provided them with the official statement in PDF format for the period from August 17 to 20, 2026, which clearly demonstrates that no funds have been deposited into my account. I have attached the same statement here for your review.

Please help in urging 1win to send me my money as soon as possible.

Best regards!

عزيزتي ماريا،

شكراً لمتابعتك.

أؤكد لكِ أنني لم أستلم مبلغ السحب البالغ 4000 جنيه مصري حتى الآن.

بالإضافة إلى ذلك، طلب كازينو 1win كشف حساب حديث للمحفظة على موقع AskGamblers، وقمت بتزويدهم بالكشف الرسمي بصيغة PDF للفترة من 17 إلى 20 أغسطس 2026، والذي يثبت بوضوح عدم إيداع أي أموال في حسابي. وقد أرفقت نفس كشف الحساب هنا للمراجعة.

يرجى المساعدة في حث 1win على إرسال أموالي في أقرب وقت ممكن.

مع أطيب التحيات!

Dear 1win Casino,

Since the player has provided you with the requested details, could you please share your findings regarding the matter, as well as your statement based on the information submitted by the player?

Thank you for your cooperation.

Hello!

Thank you for your message. We are pleased to inform you that your withdrawal request has been successfully processed, and 4,000 Egyptian pounds have been transferred to your provided account details.

If you have any further questions or need assistance, please let us know. We are always here to help!

Contrary to 1win's statement that the withdrawal of 4000 Egyptian pounds has been processed, I have just generated a new e-wallet statement covering today, August 23, 2026.

As you can clearly see in the attached new bank statement, no funds have been added to my account.

Please keep this complaint open and request that 1win provide me with the correct payment reference number (ARN/transaction reference number) so that my service provider can track this transfer or release the funds immediately.

Best regards!

خلافاً لتصريح شركة 1win بأن عملية سحب مبلغ 4000 جنيه مصري قد تمت معالجتها، فقد قمت للتو بإنشاء كشف حساب محفظة إلكترونية جديد يغطي اليوم، 23 أغسطس 2026.

كما ترون بوضوح في كشف الحساب الجديد المرفق، لم يتم إضافة أي أموال إلى حسابي.

يرجى إبقاء هذه الشكوى مفتوحة، وطلب من 1win تزويدي برقم مرجع الدفع الصحيح (ARN/رقم مرجع المعاملة) حتى يتمكن مزود الخدمة الخاص بي من تتبع هذا التحويل، أو تحرير الأموال على الفور.

مع أطيب التحيات!

Dear LidoAhmed2026,

I understand your concern regarding the transaction reference number, which has not yet been provided, especially given the extended payment delay.

According to the latest information from the casino, the payment should already be in process. Please allow a few more days for the transaction to be completed and reflected on your side.

We kindly ask for a little more patience in the meantime. I will keep this complaint opened until your confirmation regarding successful withdrawal. If you receive any updates regarding the payment or are provided with the official transaction reference number, please let us know so we can assist you further.

Thank you for your understanding.

I will be closely monitoring my e-wallet over the next few days. As soon as the funds (EGP 4000) arrive, or if I receive any update or reference number from the 1win platform, I will inform you here immediately.

Thank you very much for your help.

سأراقب محفظتي الإلكترونية عن كثب خلال الأيام القليلة القادمة. وبمجرد وصول المبلغ (4000 جنيه مصري)، أو إذا تلقيت أي تحديث أو رقم مرجعي من منصة 1win، فسأبلغكم بذلك فوراً هنا.

شكراً جزيلاً على مساعدتكم.

Dear LidoAhmed2026,

As a few days have now passed, I would kindly like to ask if there have been any updates regarding your payment.

Thank you in advance for your response.

Dear 1win Casino,

We are following up regarding the player’s withdrawal, as the funds have not yet been received.

Could you kindly investigate this matter and confirm what may be preventing the withdrawal from being successfully processed? We would appreciate any relevant information regarding the current status of the payment, as well as the corresponding transaction reference number, if available.

Thank you for your cooperation. We look forward to your response.