1win Casino - O jogador não pode retirar devido a um e-mail não verificado.

I mistakenly entered the wrong email for my account, and now I need to verify it to change it. I sent an email asking for help and was told that I would be assisted, but after that, I didn't receive any more responses. I have money to withdraw and I can't do it because my email isn't verified.

Escribí de forma errónea el email para la cuenta, y ahora necesito verificarlo para cambiarlo. Envié un correo solicitando ayuda y me dijeron que ya me iban a ayudar, pero despues de eso no recibi mas respuestas. Tengo dinero para retirar y no puedo hacerlo porque no tengo el email verificado.

Dear yuanyo,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what error you made in the email address you registered with?

When did you notice the error in your email address? Did you ask the casino to change your email only after you won money and wanted to submit a withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veornika

Dear yuanyo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.