1win Casino - Os ganhos do jogador estão atrasados e não foram reclamados.

I have a complaint about this casino. Every month they do a raffle and every day you win a ticket. There are many prizes, among them they promise you free spins on their own games and with super winnings there have already been 2 occasions when they give me 250 free spins, depending on why that is what I win by collecting my tickets daily and when it comes time to claim them, they just condition you on a certain time and nothing and the cache back is the same, I have never been able to see my cache back, they tell you that it is already available but it never comes out.

Tengo una queja de este casino cada mes Asen una rifa y todos los días relojes un boleto ay muchos premios entre ellos te prometen unas tiradas gratis en sus propios juegos y con súper ganancias ya han 2 ocasioones que me dan 250 tiros gratis según por que eso me gane por recoger diario mis boletitos y a la hora de reclamar los nomás nada te condicionan un cierto tiempo y nada y el cach bak es lo mismo nunca e podido ver mi cach bak te disen que lla esta disponible pero nunca sale

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with 1win Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please share the link for the bonus you are applying in your initial message?
• Following receipt of the complimentary spins, were you able to utilize them without issue?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Dear Vgarcia28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru