1win Casino - Os ganhos do jogador não foram pagos.

I won and they never paid me an amount of more than 3000 soles

Gane y no me pagaron nunca una cantidad de más de 3000 soles

Dear peru35731,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Did the casino give you any reason why they won't pay you your winnings? Did the casino specify any rules that were broken?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

He made me send photos of me holding my identity...also sending ID IN FRONT AND BEHIND once finished...they proceeded to block me. I generated withdrawals to my visa card which I also used to deposit, but they never arrived and on top of that they proceeded to block me

Me hizo mandar fotos de sosteniendo mi identidad...además mandando DNI POR DELANTE Y POR DETRAS una vez terminada..procedieron a bloquiarme .Yo genere retiros a mi tarjeta visa la cual tamb use para depositar ,pero nunca llegaron y encima procedieron a bloquiarme

Dear peru35731,

• Does the casino say they paid you your withdrawal or not?
• What games did you play to accumulate your balance in the casino? (slots, live games, multiplayer)
• Did you achieve your balance with or without an active bonus? 
• Could you please send me any communication you received from the casino regarding your casino account being blocked? My email is tomas@casino.guru

Dear peru35731,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.