1win Casino - Os ganhos do jogador são atrasados ​​e negados.

I had a very bad experience with 1win and I want to document it with evidence.

I deposited money, lost it, and then used free spins which gave me bonus funds. With those funds I played normally, made a significant profit (x640), and met the wagering requirement.

Upon completing the rollover, the system displayed a message indicating that the money would be credited to my balance within a few minutes. This never happened.

When contacting support:

First they said there was no activity in the game

Then they said that there were recorded profits.

After I was playing in demo mode

Finally, the bonus was not activated because I had $0.03 in the account

There was never any warning that a minimum balance like $0.03 would completely invalidate the bonus. Even so, the system allowed me to play, meet the conditions, and showed that the money would be credited.

This appears to be a serious design flaw or a practice to avoid payments.

I've attached screenshots of the entire conversation and the system.

Tuve una experiencia muy mala con 1win y quiero dejar constancia con pruebas.

Deposité dinero, lo perdí y luego utilicé free spins que me dieron saldo de bono. Con ese saldo jugué normalmente, obtuve una ganancia importante (x640) y cumplí el requisito de apuesta.

Al completar el rollover, el sistema mostró un mensaje indicando que el dinero se acreditaría en mi balance en unos minutos. Esto nunca ocurrió.

Al contactar soporte:

Primero dijeron que no había actividad en el juego

Luego dijeron que sí había ganancias registradas

Después que estaba jugando en modo demo

Finalmente, que el bono no se activó porque tenía $0,03 en la cuenta

Nunca hubo ninguna advertencia de que un saldo mínimo como $0,03 invalida completamente el bono. Aun así, el sistema me permitió jugar, cumplir condiciones y mostró que el dinero sería acreditado.

Esto parece un problema grave de diseño o una práctica para evitar pagos.

Adjunto capturas de toda la conversación y del sistema.

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Dear mateoc222,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at 1win.

To assist you better and clarify the situation, could you please provide answers to the following questions:

• Have you ever made a withdrawal at this casino?
• Can you confirm the date and time of your gameplay when you made the significant profit?
• What exact bonus was activated with your free spins, and what were the requirements for that bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra