1xBet Casino - A conta do jogador foi encerrada e os fundos confiscados.

The operator involved is 1xBet. It does not appear in your list, so I selected another operator only to be able to submit this complaint.

My account was closed without valid justification and approximately €16,000 were withheld.

I contacted the operator multiple times over the past month, but I received no clear explanation, no evidence, and no proper response. They claim a violation of their terms but failed to provide any proof.

This appears to be an unjustified account closure and an unfair confiscation of my funds.

I am requesting a full investigation and the return of my €16,000 balance.

Note: The operator involved is 1xBet. It does not appear in the list, so I selected another operator only to be able to submit this complaint.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 27560077,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please send a link to the casino in question?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Bookmaker link :

https://1x-bet.mobi/en

Sports betting only

Yes, I had a fully verified account and had been betting there for about 10 years.

I didn't have any active bonuses.

Link da casa de apostas :

https://1x-bet.mobi/en

Apenas apostas desportivas

Sim tinha a conta completamente verificada e apostava nela á cerca de 10 anos

Não tinha nenhum bônus ativo .

Dear player,

Thank you for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter. We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance. Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.

Best regards,

Attila G.