1xBet Casino - A retirada do jogador foi adiada.

Hello

( 1xbet Account ID: 1184844355 )

( transaction Not received ID: 3363241901 )

On the 21th of march 2025 , I made some withdrawals from my 1xbet account to my Redotpay card account.

I have received all of them except one , a 150 USD withdrawal missed.

The withdrawal is approved & Paid on the app like other withdrawals, but I didn't receive it on my redotpay account.

I have created a query for that on the app, now I can't find the query anymore, it was deleted completly from the application!! like vanished.

I have a screen shot of it, I will attach it in this complaint.

+ I have sent many email to all processing emails & finance & all emails of 1xbet team, no answers, I always get an automatic message says please wait we are processing.

They answered me once and sent a prouf of money sent of a 10USD that I made a withdrawal of before that. ( wrong withdrawal )

I tried to mail them many times after that.1month & 2 days today and still I didnt receive nothing.

I will attach my redotpay history & withdrawals history too, so you can compare and make sure there is a withdrawal of 150 USD missed.

+ Adding screens of emails sent to their mails, sending them mails since 21th of march but no news, i always get electronic answers.

please help! Thank you.

Dear youcefdzboy11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your communication with the casino regarding the issue?
• Would you be able to provide evidence that the payout didn't reach your bank account from March 21st to today?
• Did the casino ask you to provide similar proof?
• Could you please explain why the requests for payouts are in USD, and your bank account application displayed transactions in USDT?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear tomas.

Thank you for your reponse

i will Share My communication with the casino regarding the issue attachements on this message and via mail.

I will provide evidence that the payout didn't reach my redotpay bank account from march 21st to today by adding a screen of my transactions history you will find 3 x 150 Usd withdrawals received, i will send 1Xbet withdrawal history and you can compare that i request 4 x 150 USD and received only 3.

i will send history record via Mail.

No the casino didn't ask me for no proof , they just don't answer ,i have sent like 15 mails or more Since the 21st of march , but i'm not getting no answer , the only answer i get is their auto mail saying thanking me for submiting my issue ... that's all.

days ago they answered me once , sent me a prove of sent of another transaction of 10 USD that i made after this 150 transaction, when i answered saying this is another withdrawal , i got no answer after that on that mail.

My withdrawal request is on USD & on redotpay app USDT is displayed because on redotpay you receive money on USD / USDT , Same for the app , i made allot of withdrawal before this one , all the same method this wasn't my first , when you request on the app & you choose redotpay it gives you only one currency method USD, then on the app you receive them as USDT ( they are same price , USDT is US Dollar Tether ) same price as USD.

Will submit attachement here on this message.

( other attachements & profs send via mail. )

Thank you! Waiting for your help.

Thank you very much, youcefdzboy11, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello youcefdzboy11,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 1xBet Casino to join the conversation and participate in the resolution of this complaint.

Dear 1xBet Casino,

Can you please provide some insight into the situation? It would also be very helpful if you could provide the player's full transaction history, either here or to my email (adam.m@casino.guru)

Kind regards,

Adam

Dear user,

We have escalated your case to the relevant department.

As soon as we receive a response, we will inform you immediately.

Thank you for your patience.

Sincerely,

1xBet Support Team

Thank you for the update, 1xBet Casino.

We will wait for further information.

Kind regards,

Adam

Dear user,

We have located the missing withdrawal, and it was paid out yesterday.

The funds should have been credited either yesterday or today.

Please check your account and confirm receipt.

Sincerely,

1xBet Support Team

Thank you for the update 1xBet Casino.

Dear youcefdzboy11,

Can you please confirm you have received the payment and the matter is now resolved?

Kind regards,

Adam

Dear 1xbet Casino & Adem

Nothing was credited to my account yesterday or today.

here's a screenshot of my redotpay account history.

Still waiting , will update you if any news.

Thank you

Hello youcefdzboy11,

Has there been any progress with your payment?

Kind regards,

Adam

Hello  Adam,

Still waiting , will update you if any news.

Kind regards,

Dear 1xBet Casino,

The player has still not received their funds, can you please provide more details about the payment? Where have the funds been sent?

Kind regards,

Adam

Dear Adam,

We would like to inform you that we have sent you the relevant information via email regarding the user's case.

Please do not hesitate to reach out if any further clarification is needed.

We remain available for any follow-up on this matter.

Sincerely,

1xBet Support Team

Hello 1xBet,

Please see my reply via email

Kind regards,

Adam

Dear Adam,

We have forwarded the email to you. Thank you very much.

Sincerely,

1xBet Support Team

Dear youcefdzboy11,

I have received evidence from the casino to suggest that the payment was completed, but I will ask the casino for further details. In the meantime, can you please update us - are you still waiting for the payment?

Kind regards,

Adam

Dear youcefdzboy11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication.

Best regards,

Adam