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After many deposits and losing approximately 7 or 8 thousand dollars, when I could have made a victory of 1300 dollars ($ 1500000 ars) they denied my withdrawal many times, I gave up and unfortunately I continued playing then I lost everything but, the problem is that I tried by all means to withdraw and they wouldn't let me and that I was going to return the funds by the same method I deposited, but they changed the method and put another account or another phone number... I want them to refund those $ 1,500,000 pesos so I can withdraw from this platform and never come back.

PS: I have proof and screenshots of the conversation with customer service and the denied withdrawals....

PS 2: The website where the casino is licensed is not working...

PS 3: Fortunately for me, I haven't violated any of the points mentioned here, and I wasn't allowed to withdraw through any of the methods... A rather malicious customer retention tactic...

PS 4: I keep trying to contact customer service without success, but when they answer, they refuse to respond. This is a scam; the casino never pays out....

Luego de muchísimos depósitos y de perder aproximadamente unos 7 o 8 mil dólares, cuando pude realizar una victoria de 1300 dólares ($ 1500000 ars) me denegaron el retiro muchísimas veces, desistí y lamentablemente seguí jugando luego lo perdí todo pero, el problema está en que intente por todos los medios retirar y no me dejaban y eso que iba a devolver los fondos por el mismo método por donde deposite, pero ellos me cambiaron el método y pusieron otra cuenta o otro número de teléfono... Quiero que me reintegren esos $ 1.500.000 pesos así retirarme de esta plataforma y no volver nunca más.

PD: tengo pruebas y capturas de pantalla de la conversación con atención al cliente y de los retiros denegados....

PD 2: la página web de dónde tiene la licencia el casino, no funciona....

PD 3: para mí fortuna, no he violado ningúno de los puntos aquí mencionados, por ningún método de retiro me dejaron realizar... Una táctica de retención de cliente bastante maliciosa...

PD 4: Sigo intentando comunicarme sin éxito a atención al cliente, cuando me atienden no me quieren responder. Esto es una estafa, no paga nunca el casino....

Dear crbeas777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thanks for the response, Dominika. The problem is that they denied it at the time. They wouldn't let me make any withdrawals by any means. They maliciously withheld my funds, knowing the possibility of gambling that balance again until I avoided my withdrawal. This is the only reason I see them being able to withhold my withdrawals. I have everything in order, everything verified, and my accounts are all in my name, whether in crypto or fiat. They definitely didn't let me withdraw. It was my way out of this gambling trap. I was happy to withdraw, but they weren't really holding me back.

gracias por la respuesta dominika, el problema es que me lo denegaban en el momento, no me dejaban realizar ningun retiro por ningun medio, reteniendo de manera maliciosa sabiendo la posibilidad de volver a jugar ese saldo hasta evitar mi retiro, ya que es la unica razon por la que veo que puedan retener mis retirosm tengo todo en regla todo verificado, mis cuentas completamente todas a mi nombre, ya sea en cripto y en fiat. definitivamente no me dejaron retirar. Era mi salida a esta trampa de la ludopatia, con eso me retiraba feliz, pero no realmente ellos me retuvieron.

Dear crbeas777, am I correct in understanding that you are asking for a refund of the money you lost after being unable to withdraw your winnings, which led you to continue playing until the funds were gone?

At the same time, I must respectfully remind you that players are responsible for the funds in their account until a successful withdrawal is completed.

Hello, I tried to reply several times but the button didn't work.

Yes, that's exactly what I'm asking for. I understand that I'm responsible for the funds in the account. However, what happened here is that there was a malicious hold, which prevented me from withdrawing my funds. There was no reason to hold them. Customer service literally mocked me, telling me the credit would be issued in 24 hours. I saw that they weren't doing anything, as they denied my withdrawals when I requested the withdrawal. I need help, please. These practices carried out by these casinos, which are also apparently operating illegally, must end.

Hola, intente varias veces responder pero no funcionaba el boton.

Si exactamente es lo que exijo, entiendo que mi responsabilidad ante los fondos en la cuenta es mia, pero lo que ha sucedido aqui es que hubo una retencion maliciosa en la cual no me permitieron retirar mis fondos, no habia ningun motivo para retenerme los fondos, y por el atencion al cliente se burlaban de mi literalmente, diciendome que en 24 horas se iba a acreditar y yo veia que no hacian nada ya que me lo denegaban en el momento de pedir el retiro. Necesito ayuda por favor, esas practicas que realizan estos casinos que ademas estan operando de manera ilegal aparentemente hay que terminarlas...

Dear crbeas777, I must kindly remind you that players are responsible for the funds in their casino accounts until a successful withdrawal has been completed. If the funds are still available in the account, the player remains in control of them. Unfortunately, once the funds have been played and lost, we are no longer able to assist with a refund.

Please also note that withdrawal delays can occur for a variety of reasons, including internal processing times, verification requirements, or technical issues. While such delays can understandably cause distress, they do not always point to malicious intent.

I am very sorry that we’re unable to help further in this particular case, but I thank you for sharing your experience.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.