1xBet Casino LAT - O pagamento do jogador foi atrasado.

I made a withdrawal request using my Visa debit card (10.80 USD).

The request was approved within 7 minutes, after that, I received a confirmation from 1xbet that the withdrawal was successful.

However, the funds never arrived at my bank, even after 9 days!

I have made countless deposits and withdrawals using the same method, with the same Visa debit card, with the same bank, and every single time, the credit has always been instant!

Customer support told me that if it was approved, it should be credited to the bank. The bank told me if they had sent the money, it would be in my account, as it always has been in the past.

I have evidence, bank statements, communication with support, and whatever else they need to help me resolve this case.

Thanks in advance!

Hice una solicitud de retiro con tarjeta de débito Visa (10.80 USD).

La solicitud se aprobó en 7 minutos, y luego recibí, en la confirmación de parte de 1xbet de que el retiro fue exitoso.

Sin embargo nunca llegaron los fondos a mi banco, hasta hoy, luego de 9 días!

Hice millones de depósitos y retiros con el mismo método, con la misma tarjeta de débito Visa, con el mismo banco, y la acreditación siempre, el 100% de las veces fue inmediata!

En soporte me dijeron que si se aprobó y que se debe acreditar en el banco. El banco me dice que si hubieran enviado el dinero, estaría en mi cuenta, como siempre ha ocurrido.

Tengo la prueba, extracto bancario, comunicación con soporte, y lo que sea que me pidan para ayudarme a resolver el caso.

Gracias de antemano!

Dear lauarual,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Veronika, If you agree, I can forward the complaint email to 1xbet, with the attachments, and also the response email from the site.

Just tell me where to send it.

Thank you!

Veronika, Si estás de acuerdo puedo reenviarte el mail de reclamo a 1xbet, con los adjuntos, y también el mail de respuesta del sitio.

Solo indicame donde enviarlo.

Gracias!

Of course, you may forward the email to veronika.l@casino.guru. Thank you.

Dear lauarual,

Have you received your withdrawal from the casino yet?

Dear lauarual,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.