1xBet Casino - O levantamento dos prémios dos jogadores está atrasado.

Bad experience with 1xBet. I made a withdrawal via mobile SIMPE, which is supposed to be the fastest method, on August 29th, and it's now September 8th and it's still showing as pending. Then I submitted a payment inquiry, which is supposed to be for them to review the case, but that one is also still pending, and I was told the maximum resolution date for the claim was September 6th. Terrible.

Mala experiencia con 1x Bet. Hice un retiro por simpe móvil que se supone es el más rápido, fue el 29 de agosto y ya vamos 8 de setiembre y me sigue apareciendo pendiente. Luego hice una consulta sobre pagos que se supone es para que analizen el caso y a la fecha también sigue pendiente y me habían dicho que la fecha máxima de solución del reclamo era el 6 de setiembre. Pésimo

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Dear Jesusgb77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the update. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Please share a screenshot of your withdrawal history page.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jesusgb77,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean